Placed my order Monday, got it Wednesday (great shipping time, V4L). I got 2 manual batts, usb charger, various carts and juices just to make sure I can make the transition. Charged the battery, got it all together, and Wow! I didnt need an analog the whole day and I preferred the taste of vapor to my Newport mediums. Nighttime came around, my batt was dead, so I went to charge it, and no light on the USB charger! I tried everything and nothing worked. I sent an email to customer service, and within 15 minutes Robert emailed me back with a solution, top notch customer service! I went ahead and placed another order to take advantage of the sale. I understand these parts arent perfect, but I know they will stand behind their products. I just wanted to share my experience and look forward to joining the V4L family.