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My Freedom Smokes Defective or wrong product

Discussion in 'Reviews of Suppliers - Negative' started by mikechainvape, Jan 30, 2016.

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  1. mikechainvape

    mikechainvape New Member

    Jan 29, 2016
    Supplier Negative Review

    Name of retailer:
    My Freedom Smokes​

    Date of your initial complaint to the supplier
    Jan 19, 2016​

    Method used when initiating complaint with retailer

    Ticket number (if you were issued one)

    General nature of complaint
    Defective or wrong product​

    Briefly describe your problem or issue
    I've ordered coils from them before and was very happy so I went ahead and ordered a Kanger Subtank Mini. I was disappointed when I opened the box and found a scratch on the tank along with some other rather poor finish issues. I emailed customer service and had not heard anything back after 8 business days. I emailed them again and got a reply that they didn't think they needed to respond to my original email? He goes on to say in another email they only warranty DOA items and not damaged merchandise? I had asked them to send a replacement part and they responded by offering 15% off a future order. I see they are now selling the tank for less than what I paid for it. So instead of helping out a repeat customer they want me to spend more money with them to make this right? I have no plans to do more business with this vendor. Damaged merchandise, poor customer service, and a taillight warranty.​
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