That's right, I am going to try to create a list of 5 "go to" vendors for my basic vaping needs that I personally use or have used. Why even attempt this? There are many reasons, and most of those reasons are also part of the criteria I am going to use. One big reason is I am tired of searching my list of 72+ vendors tring to find something.
CRITERIA (Partial List)
1. Customer Service - A Rant, but some good advice
This alone will allow me to over look many other criteria. Sometimes businesses lose perspective and the importance of this very simple concept. "The Customer is Always Right", we have all heard it, it was taken from a Frechman who said "The Customer is Never Wrong" you can take it either way but it should be a staple belief in any business, especially now a days.
Just one individual with a little time and effort can create a firestorm of headaches, lost customers, lost profits for any company. YouTube, Twitter, Facebook, The BBB, Forums like this one, the whole Internet for that matter are an outlet to spread a disgruntled customers story.
Some businesses or owners brush aside these unhappy customers, thinking its just one angry customer, what can they do? This is a grave error. You see, there is no real way to measure the potential business lost due to this unhappy customer. How many people saw this persons Tweet or Facebook Posts or YouTube video? Of those who saw, how many people did they tell? How many potential customers did you lose do to one persons unhappy experience? 1? 10? 100?
Just as an example lets be conservative and say 5. If you lost 5 customers that spent $200 a month, your losing $1000 a month, $12000 a year. Is it really worth a potential $12000 a year, or a lot more, to alienate a customer for let's say a $10 tank? I have seen it done. Rant Over.
2. Items In Stock - Within this criteria, there are three parts. Size of Inventory, Availabilty of Inventory, Current/Newest products. Lord knows us vapors are a "Latest and Greatest" kind of crowd.
3. Price - Duh
4. Shipping - My experience has been Priority Shipping in two days, pretty much my standard.
Bottom line, as I said before, I would overlook most of these, pay top prices, just for some good ole customer service.
VENDOR TYPES -
All Around Vendors (ones that might encompass all below)
eliquid Vendor
Hardware Vendor General
Hardware MODS
DYI (eliquid) Vendor
Other Vendor - Special Items - Not limited to Ecigs, but we vapers use. (Batteries, Chargers Ect)
In closing this WAY too long post (sorry had to get that customer service info off my chest). There are so many vendors, many many good ones to. I am going to list the ones I found to match my needs and expectations, I would love to see yours. The more we share, the better off we are.
With Respect to my ECF Family,
Mezzum
CRITERIA (Partial List)
1. Customer Service - A Rant, but some good advice
This alone will allow me to over look many other criteria. Sometimes businesses lose perspective and the importance of this very simple concept. "The Customer is Always Right", we have all heard it, it was taken from a Frechman who said "The Customer is Never Wrong" you can take it either way but it should be a staple belief in any business, especially now a days.
Just one individual with a little time and effort can create a firestorm of headaches, lost customers, lost profits for any company. YouTube, Twitter, Facebook, The BBB, Forums like this one, the whole Internet for that matter are an outlet to spread a disgruntled customers story.
Some businesses or owners brush aside these unhappy customers, thinking its just one angry customer, what can they do? This is a grave error. You see, there is no real way to measure the potential business lost due to this unhappy customer. How many people saw this persons Tweet or Facebook Posts or YouTube video? Of those who saw, how many people did they tell? How many potential customers did you lose do to one persons unhappy experience? 1? 10? 100?
Just as an example lets be conservative and say 5. If you lost 5 customers that spent $200 a month, your losing $1000 a month, $12000 a year. Is it really worth a potential $12000 a year, or a lot more, to alienate a customer for let's say a $10 tank? I have seen it done. Rant Over.
2. Items In Stock - Within this criteria, there are three parts. Size of Inventory, Availabilty of Inventory, Current/Newest products. Lord knows us vapors are a "Latest and Greatest" kind of crowd.
3. Price - Duh
4. Shipping - My experience has been Priority Shipping in two days, pretty much my standard.
Bottom line, as I said before, I would overlook most of these, pay top prices, just for some good ole customer service.
VENDOR TYPES -
All Around Vendors (ones that might encompass all below)
eliquid Vendor
Hardware Vendor General
Hardware MODS
DYI (eliquid) Vendor
Other Vendor - Special Items - Not limited to Ecigs, but we vapers use. (Batteries, Chargers Ect)
In closing this WAY too long post (sorry had to get that customer service info off my chest). There are so many vendors, many many good ones to. I am going to list the ones I found to match my needs and expectations, I would love to see yours. The more we share, the better off we are.
With Respect to my ECF Family,
Mezzum
