Yes, I agree. While I am sympathetic to Clay's plight---Life can whack any of us very hard, and at any time---his response to customers, or rather, his lack of what I consider a proper and much-needed response, has continued to the point where I am no longer inclined to cut him slack.
In the spirit of full disclosure, I have never ordered from N-E-T.com, so I haven't suffered any personal inconvenience. But the topic is ongoing on the thread and has been for months now. Many NETizens here have been loyal and supportive, often above and beyond the call of duty.
Enough is enough. Clay needs to step up to the plate. Should he stop taking orders? I don't know enough about his personal situation to feel one way or the other about that particular remedy. But he should do something, and more than he's done. Any of various strategies would help---allowing only a certain number of orders per day, or allowing ordering at only certain times, whatever.
Clay is now the poster child for why I have no wish to become a vendor. The situation with N-E-T.com may not be the worst-case scenario---that would be his vanishing with the money from a thousand unfilled orders and never being heard from again---but it's far from acceptable.
Strangely enough, the troubles at N-E-T.com are part of what motivated me to begin more actively sharing my homemade NET extracts and juices with my compatriots here, and that development has been altogether positive for me. So, I guess it's an ill wind that blows no good.
It's a crying shame really. I have experienced the aggravation, disillusionment and finally, anger of losing money on a large order that was never sent a couple of years ago with another vendor. It's a double whammy of the disappointment of not getting juices one was really looking forward to and losing money if the order never ends up being sent.
I was VERY lucky with NET. Com. I put in 4 orders during the first 3-4 months of their operation and got my orders within 14 days every time (I am in Australia) with my last order being just weeks before everything changed. I feel sorry for the many who wait and wait and wait.
I guess the most difficult consequence with the demise of NET.com is getting the feeling of 'who can you trust'. Having Clay disappear, not answer emails and take months to send orders would be the most counter intuitive thing you would ever expect . Was there ever a more prompt, reliable, conscientious, service oriented vendor who so tirelessly made sure his customers were satisfied to the nth degree? Who could have imagined it?
There is no doubt about it. Something outside the control of Clays circumstances has befallen him to have so drastically gone from an impeccable customer focussed vendor to an entirely neglectful and absent one.
As someone who has come to respect and admire Clay, I can only feel sympathy and concern given this unusual change in his business operation.
I sent Clay a Facebook message a few weeks ago expressing concern and he did not respond. THAT concerns me. In the past whenever I sent messages to him he would respond with twice the energy I did, not missing a single beat. I don't exaggerate when I say this but Clays customer service exceeded the norm. Not only did he fill orders, respond to emails and cater to every concern he also often had a sixth sense about what a customer wanted. He sometimes beat me to the punch, knowing what I wanted before I even asked for it. I am sure we have all experienced this with Clay in the first 3-4 months.
Believe me when I tell you, that the inconvenience you suffer for a late order or unanswered email is Clays great remorse.
I pray whatever it is that has spelled the demise of his business clears up soon.
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), and if the order isn't here in two months, I'll need the money back to make my own juice.