Hey Everyone ...
Many have been *having issues* with our current email situation. The load literally ties up our email server, and we are currently trying our best to get back to everyone in a timely manner.
Seeing the build up over the last few days, I frantically started to try and figure out how to streamline. We figured, a *generic* email address that Daniel, Joanna, and I all took care of would be the best approach ... It wasn't. Discerning between emails and trying to get a response to the correct person was simply difficult.
So, we are now using a Ticket System. When you click on the Contact PureSmoker, you will be given/emailed a ticket # as well as a response, letting you know, we got it
A *rep* is than assigned to your specific situation, and will see it through the end. You can also check on the status of tickets within your actual account. Lets hope this solves any and all past issues ....
Thanks Guys!
-Steve
Many have been *having issues* with our current email situation. The load literally ties up our email server, and we are currently trying our best to get back to everyone in a timely manner.
Seeing the build up over the last few days, I frantically started to try and figure out how to streamline. We figured, a *generic* email address that Daniel, Joanna, and I all took care of would be the best approach ... It wasn't. Discerning between emails and trying to get a response to the correct person was simply difficult.
So, we are now using a Ticket System. When you click on the Contact PureSmoker, you will be given/emailed a ticket # as well as a response, letting you know, we got it
A *rep* is than assigned to your specific situation, and will see it through the end. You can also check on the status of tickets within your actual account. Lets hope this solves any and all past issues ....Thanks Guys!
-Steve
