New manual batteries

[jacksherm]

Just got my order in....Two new manual batteries, but when I push the button in it only stays on for 6 seconds. Is this right ? My old manual batteries stayed on alot longer. Don't know if I like this...

 

[Gravity]

My new manual XL's are all about 9-10 seconds.

Hubby just got a new manual Regular, and it's only about 5-6 seconds.

 

[Taurox]

The new manual regular size battery I got is also only 5 seconds or so. I am seriously not happy. I have written to customer service about it. Will see what happens.

T

 

[topdown67]

I usually just hold the button in while I am inhaling. Are you guys saying you just push it in and let go then inhale? I haven't noticed a difference on the manual batts I have received.

 

[jamvector]

Hold down button for 2.0 seconds to prime it, then inhale at will. After releasing button, continue to inhale for another 1.5 seconds. I have 8 of the 13 sec cutoff xl mans (in addition to various rarely used shorties and regs), never a problem, all working all of 2010. XL mans hands down best vape in town; it just doesn't get any better than this.

edit: To further clarify, the last 6 xl mans have been of the new style, better draw, outstanding charge capacity. Having said that, my older batts also work well, just have a tighter draw.

 

[jacksherm]

Description on the website says 10-13 second cutoff, not 5-6 second.
I'm letting V4L know I'm not happy.
Also, went to charge it over nite in my pcc, and the red light is still on, I don't know if its fully charged or not..

 

[SMILIN]

Thi is the first I am hearing about the cutoff's, I will get down to the bottom, and make everything right. I apologize for any inconvenience or stress V4L may have caused our Family.

This is the reason V4L is going to open our own factory towards the end of the year.

Thank You

Steve

 

[dohsma]

We have done some investigation here and found a small number of batteries affected. If you did receive a battery with a 5 second cutoff (manual), please call or email us, and we will make it right.

 

[SnowDragon]

Folks, this is what makes this company so great....it really is, and why I am happy to spend my hard earned money with them! Sincerely thanks guys!

 

[Gravity]

We have done some investigation here and found a small number of batteries affected. If you did receive a battery with a 5 second cutoff (manual), please call or email us, and we will make it right.

Thank you! I just emailed you. Hopefully you can get a replacement in my current order that hasn't shipped yet.

 

[chadley]

Thank you! I just emailed you. Hopefully you can get a replacement in my current order that hasn't shipped yet.

This has been corrected for all the current orders.

 

[Gravity]

^ I meant a replacement could be packed in with my current order that hasn't gone out yet. The order I just got has a 5-second batt in it.

 

[Taurox]

I emailed on Thursday about the battery, and opened a ticket. Hope to hear from ya...

T

 

[jacksherm]

Thank You Steve and chad...You guy are great

 

[jacksherm]

And Mark......

 

[Jimbo52]

We have done some investigation here and found a small number of batteries affected. If you did receive a battery with a 5 second cutoff (manual), please call or email us, and we will make it right.

I recently ordered a Manual battery to try it out. By mistake, I got an Automatic. I notified support and they sent me a replacement Manual Battery today (two [2] in fact). Great customer service so far!! Both Manual batteries they sent (V4L Logo) have a 5 second cutoff; Press the button and count, one one thousand, two one thousand, etc. and it shuts off with three blinking blue lights.

Why would anyone buy a "Manual Battery" with this limitation?