Newbie in distress : Vendor is not helping

[evilcute]

Hello everybody, (Hi Dr Nick)

This is my first thread, so be gentle with me

I just wanted to share & hopefully get some insight from the community here, on what to do when your brand new investment goes haywire, and the vendor won't help.

This vendor has a good reputation here, and is also a member of the forum. I am keeping the vendor anonymous because of this.

On day 3 of vaping with my new starter kit, having spent $140, researched, studied, and followed instructions to a T, my atomizers suddenly started to fail, and the vapor started to taste "like Satan himself had pooped in my mouth" (to quote another poster).

I also realized I had been overcharged on Paypal. Oh and my PCC unit wasn't working properly. So of course I contacted the vendor..So far I have got one oddly worded reply with no real acknowledgement of the problem, and upon my follow up email, no response for 2 days.

This strikes me as strange, especially from a vendor who ECF peeps report to be exceptional in customer service.

So I just wanted to check, am I within my rights to expect better than this? Or do I just shut up and switch to a different PV system? (this vendors product, conveniently for me, is not compatible with other components)

Thank you so much for reading and I look forward to your replies

 

[bijo]

Did you try blowing out through the atomizer (blow as hard as you can from the threads part of the atomizer into a paper towel) and priming it with the liquid of your choice? Did you charge it for at least 8 hours before using it?

Did you email the vendors? Did they reply or are ignoring?

 

[mokeyjoe]

Of course you should expect better. I'm impressed with your restraint in keeping the vendor anonymous. If they have a vendor specific board on here go and moan at them over there. Otherwise name-and-shame, you'll be doing potential customers a service.

 

[Pav]

If they have a vendor specific board on here go and moan at them over there.

That. You might be able to get to the vendor easier through this forum (through PMs) than through their website. I've heard of that happening before.

 

[lmrasch]

Does the vendor have it's own forum here? If so, post your issue there. Other customers could probably give you some advice on your particular problem or direct you to how to better contact the supplier....good luck

 

[evilcute]

Thanks guys, I'm getting ready to do some moaning over on the vendor specific section.

Mokeyjoe - I have never shown restraint before. It's stiflingly refreshing.
I thought I should be careful because a lotta folks here worship the ground Anonymous walks on.

Bijo, thank you for your advice, yes i did a hot water rinse, dry, and blow out before using each atty, and then regularly ever since. I have also tried everything I could get my hands on to clean the stank out.

Short list: hot water, boiling water, steam cleaning machine, vinegar & bicarb soda, alcohol, coca cola, and my falling tears. Not that last one. Maybe.

Still tastes ungodly.

Thanks again guys

 

[bustall]

If your having a problem with a vendor then let the world know. These forums are here to expose THE GOOD...THE BAD...THE UGLY!

 

[evilcute]

Thanks Imrasch, I'll do a more brand specific troubleshooting search and report back.

 

[evilcute]

Ooh, PM him, good one. That's kind of saying "I know where you live" isn't it.
Thanks Pav

 

[Big Hitter]

I am sure I was doing something wrong with attys too. I could kill one in just a few hours. I think I was letting them get too dry. Anyway that was 8 months ago, I have been all cartomizers since.
Well I have one atty that came with my last eGo kit, that I drip with sometimes. I haven't killed that one yet.

Anyway, you should be getting some better answers from the vendor. I am not sure what they can do for attys, but the PCC should get resolved.

 

[AZVAPS]

I dont know what kind of pv you are using but if you use cartridges make sure the cart is aligned properly with the atty. If they arent you will get an ungodly taste and really harsh. If you arent using a cartridge then I dont know what the problem could be. Some attys are better than others. Most on the board keep spare attys for just such an emergency. You have gone through all the cleaning procedures so its not that. I am surprised that a respected vender is giving you the silent treatment when all he has to do is send you a new atty. Shame on him/her! I agree - go complain on their forum here and hopefully that will help.

 

[evilcute]

My thoughts exactly Big Hitter.
I thought, Ok, I killed three attys, big woop, I'll buy some more. So when I emailed him saying "happy to buy more attys, but please can you fix up the other stuff" type thing, I expected a positive response. Cause, you know, that means *chaching* for him.
But I got no reply, because clearly, he doesn't want to replace my PCC, and doesn't want to refund me on the overcharge.
Shady.

 

[uba egar320]

You need to expose the company's name if this is true.

 

[evilcute]

Thanks AZVAPS, I'll look into the alignment issue.
The way this PV fits together would make it quite hard to misalign, but still a possibility.
I agree, I am quite shocked as it seems out of character for this vendor.
That's why I initially doubted myself and came in here to quiz you fine felines

 

[uba egar320]

I've had a few minor problems with one of my favorite vendors. I chalked it up as being busy. They eventually got back to me and fixed the problem, but if they wouldn't have I would have been all over this forum dropping bad publicity on them when I got the chance. You've spent good money, and it sounds like you've been wronged.

 

[evilcute]

UbA egar320, I'm planning a Name and Shame if I don't receive an adequate response within a further 48 hours.
I couldn't bear to have discredited someones reputation if it turns out to be a miscommunication.

 

[uba egar320]

UbA egar320, I'm planning a Name and Shame if I don't receive an adequate response within a further 48 hours.
I couldn't bear to have discredited someones reputation if it turns out to be a miscommunication.

I completely understand. Maybe wait and see I guess.

 

[evilcute]

Right on. I'm waiting and seeing if I need to shame his triflin [inserted restraint here]

 

[Soilantgreen]

Atty's are definitely frustrating. I've found even through consistently keeping them wet and watching over them sometimes you just get a bad one. I recently ordered 5 LR atty's for myself (playing with fire to begin with) and had one last me about 3 weeks working perfectly, 3 that died in less than 2 days each, and another that has been going strong over 2 weeks with no problems. My best advice is not to get frustrated and always keep a healthy backup supply just in case!

 

[Liv2Ski]

Good luck all the recommended vendors on this forum have done well by me. I had one that took time to respond but he had been away. I guess we all suffer from the instant gratification bug....That is why we all track packages an get bummed when USPS doesn't get it in your box within three days. I bet he makes good and the forum suggestions are spot on. The Supplier base on this forum gets a lot of business from us and repeat business is what keeps them going. Most pride themselves on great customer service and we have come to expect that. A Supplier can ill afford to not live up to that criteria.