I have seen a rash of battery returns in the last month from my customers. First of all I apologize for the inconvienence of those returns and have tried to get replacements out as fast as I can. I have notified my supplier asking why this has been happening and how it is effecting me. Up until today I was loosing hope of getting a fix on this situation.
I recieved this email from my supplier today
"
Dear Katy,
How are you?
I am really very sorry for the battery problem.
We know that problem because we also get complaints from other clients. The battery problem is just because that our engineer used a new switch inside the battery which they believe will work better. But finally it works very worse. So now we stop that switch and use a new one. The battery problem will be less and less. I am so sorry for this dear Katy.
Please don't lose your courage.
This problem just appears in the last month. Now we have adjusted everything. We are so sorry for all the inconvience we brought to you. Please kindly explain everything to your users.
Also please mail back those bad batteries, we will change all new ones for you.
We will focus on the solution to every quality problems. We wish you good understanding.
best regards,"
Trog mentioned this switch change when it happened a month ago and now we know it was a bust. Hopefully the situation will improve in the future.
Again thanks to all my customers for your patience and understanding.
I recieved this email from my supplier today
"
Dear Katy,
How are you?
I am really very sorry for the battery problem.
We know that problem because we also get complaints from other clients. The battery problem is just because that our engineer used a new switch inside the battery which they believe will work better. But finally it works very worse. So now we stop that switch and use a new one. The battery problem will be less and less. I am so sorry for this dear Katy.
Please don't lose your courage.
This problem just appears in the last month. Now we have adjusted everything. We are so sorry for all the inconvience we brought to you. Please kindly explain everything to your users.
Also please mail back those bad batteries, we will change all new ones for you.
We will focus on the solution to every quality problems. We wish you good understanding.
best regards,"
Trog mentioned this switch change when it happened a month ago and now we know it was a bust. Hopefully the situation will improve in the future.
Again thanks to all my customers for your patience and understanding.