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Well after spending $100's of dollars an e-mail saying why would have been nice. Instead of one line telling us to FO. Only thing that can be seized legally are items containing Nic. The cost is not the reason.
my suggestion is to contact i believe it too by pass the ticket system and pm the owner. i believe it is Hoog but dont quote me
Holy crap this the worst news I've heard since I discovered MadVapes. Why not at least compromise by not shipping e-juice to Canada which is the cause of customs seizures, I've never had a hardware order from MadVapes seized. Where else am I supposed to fuel my addiction?
I think that troll Koore put him through hell by looking at the customer service thread(now he hates all Canadians
). I just want my hardware/mod stuff I don't even care if the odd item is DOA(I never complain about a bad atty carto or the likes) beats the heck out of ordering from china. As for the juice, just state that if it is confinscated it's at our loss or if anything or all of the order is confiscated it's our loss. I don't care if I loose the odd bottle(s)(or the odd $100.00 or so order). Or atleast allow a few of us that have been customers to continue to order. Hell I was saving up my points for a GC next order.As we continue to fight for our vaping rights the last thing we need from our American brothers is isolation.
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This truly would suck if they aren't shipping to Canada anymore. I've ordered from him a few times and have always had great service. Shipping might have been expensive but it was also incredibly fast, and yeah, I got hit with a customs fee once but that's the risk we take ordering anything from the US no matter who it's from. Plus, MadVapes is one of the best resources for DIY mod parts.
I really hope this is just a mistake or temporary thing. Kind of leaves us loyal customers in the dark. I mean, I didn't have a whole lot of loyalty points saved up but that could still have given me a little discount off my next order -- if I could make a next order...
I really hope this is just a mistake or temporary thing. Kind of leaves us loyal customers in the dark. I mean, I didn't have a whole lot of loyalty points saved up but that could still have given me a little discount off my next order -- if I could make a next order...
I working with them on the ticket system. Seeing if they will still ship at our loss if customs seizes anything like china does. Also explaining to them that we usually order on two separate orders and that if the juice doesn't come through oh well it's a cost of us vaping, and the hardware comes through because it is totally legal here. I don't think they understand our laws. I'm working on it
We're counting on you mopar, better not disappoint us
Pressure is on, at the very least hopefully he will continue to serve some of his better customers like you and me phil
Customs & Tax Issues
Because of the relative novelty of the technology and the possible relationship to tobacco laws and medical drug policies, e-cigarette legislation are currently pending in many countries. We appreciate your doing a research about import risk on your local country first.
All customers are responsible to check with your local customs office for any potential import policy, taxes, duties, and tariffs.
Customs:
1. Our practice to help clear customs.
Generally, there will be a package list inside the parcel. It is a complete list of items we sent, it will also instruct you how we packed. This package list can be removed if you leave an message or payment note to remind us of it.
Generally, we don't declare any parcel as "e-cigarette", we declare an unrelated name, we don't attach any Proforma Invoice in the parcel. We also mark a lower value to avoid tax. For small orders, we mark around USD35, for larger orders, we mark no more than USD450. If you want us to mark certain amount, feel free to leave an order message in "Order Postscript" before you submit your order.
If you have special packing or declaration instructions, please leave an message in order message box or payment note to let us know, we would like to follow your instruction and we will also give you our suggestion.
2. Customs Risk
It can't help being risky to import e-cigarette, especially e-juice and prefilled cartridges.
According to our customers' feedbacks, Argentina, Canada, Denmark, Germany, Malaysia, Mexico ,South Korea, South Africa and Switzerland customs pay attention to parcels containing e-juice and prefilled cartridges. We also have orders seized by those customs. Customers from the other listed countries, please do not purchase many e-juice and prefilled cartridges in one shipment.
We don't ship prefilled cartridges, prefilled cartomizers and e-juice to Denmark. If Denish customers purchase starter kits of Joye510, Joye eGo or any other models, we will replace the prefilled cartridges with empty(blank) cartridges.
Sep 13, 2010: Switzerland customs allows 150 ml of e-liquid in one shipment since Sep.13th, 2010.
Oct 8, 2010: Recenlty, we have several orders seized by Korea customs, our customers have to pay high custom duties for clearance, Korea customers please pay attention to it.
Oct 11, 2010: Our Finnish customers reported that e-liquid and prefilled cartridges are prohibited to enter Finland. May 12, 2011: Petri reported that e-liquid and prefilled cartridges are legal to enter Finland now.
Nov 16, 2010: Our kind customer Muck reported that German and Austrian authorities had declared the e-liquid as medical product, it is forbidden to sell e-liquid.
Apr 06, 2011: Since 01.01.2011 in Bulgaria we have to pay tax for all goods sent from abroad, which exceeds EUR15 -
Too bad).June 16, 2011: Our friend Paul reported that Argentina banned e-cigs now!
August 4, 2011: Oliver reported that E-liquid containing nicotine (stock no more than 3 months) can be legally imported for personal use in New Zealand.
August 29, 2011: After gathering information from our Germany customers, we will proceed the orders to Germany as follows:
1. Put the paypal bills outside the package, mark the same values as paypal bills in customs declaration. Please be advised that Germany customs will charge duty for up to EURO 22 or EURO 25 orders, EURO 22 & EURO 25 are quoted from our customers' information.
2. Declare the hardware order as "spare parts", declare all orders containing e-liquid as "fragrance lamp oil".
3. We will not send the package list with the package.
4. It is available for both EMS and Register airmail parcels.
If you don't want us to handle your orders in this way, you must leave an order message in "Order Postscript" before you submit your order. We will handle your order according to your requirements.
3. Orders seized by customs
If your customs need us to offer Proforma Invoice to clear customs, please contact us, we will send you as soon as possible.
If your order is seized by your customs unfortunately, please require them to return the parcel to the sender in the same tracking number, it won't cause any costs to you. As soon as we receive your parcel, we will refund you the goods cost or re-ship your order on receiving your shipping fee.
We are not responsible for products being confiscated by the Customs in your countries.
More detailed case visit here.
Tax
We don't charge any sales tax or export duties. But if the package is checked by your country's customs office when the item arrives in your country, customers are responsible for import duties, tariffs and taxes.
Seems there was a dramatic increase in inspections of shipments going to Canada recently. We totally understand but our cart doesn't. We need to be able to restrict certain products from shipping to Canada or limit the type of shipping.
We got a letter from Fedex stating that our shipments were being held or rejected by health canada/customs.. To plug the bleeding until we can find out more, the easiest fix was to stop accepting orders from Canada until a resolution is found. We don't want it to be a permanent measure by any means.
What happens when a package gets rejected by Canada customs if sent via Fedex:
1) Fedex send us an overnight letter with a tracking number asking us to call and charges our account $12
2) We call and find out why, typically something Health Canada doesn't like, and have an option of having the package destroyed ($70) or shipped back ($30). We choose ship back usually.
3) Customer starts logging tickets about slow shipping or delays or customs and yelps about bad customer service.
4) We either try and re-ship or refund based on customers choice.
5) If a re-ship we eat the cost of re-ship +$12+$30
6) if we refund, then we eat the orignal shipping cost+$12+30
If by USPS:
1) The package goes missing
2) We reship to an unhappy customer at our expense.
Seems with certain items be problematic, we need to figure out a way in our cart to not allow restricted items from being added to the cart. For now a quick shut-off until a resolution is found was the fix, sorry but had to do it.
I absolutely love the fedex service to canada though and would hate to offer usps only again.
Bottom line is we're looking for a solution..
hoog
We got a letter from Fedex stating that our shipments were being held or rejected by health canada/customs.. To plug the bleeding until we can find out more, the easiest fix was to stop accepting orders from Canada until a resolution is found. We don't want it to be a permanent measure by any means.
What happens when a package gets rejected by Canada customs if sent via Fedex:
1) Fedex send us an overnight letter with a tracking number asking us to call and charges our account $12
2) We call and find out why, typically something Health Canada doesn't like, and have an option of having the package destroyed ($70) or shipped back ($30). We choose ship back usually.
3) Customer starts logging tickets about slow shipping or delays or customs and yelps about bad customer service.
4) We either try and re-ship or refund based on customers choice.
5) If a re-ship we eat the cost of re-ship +$12+$30
6) if we refund, then we eat the orignal shipping cost+$12+30
If by USPS:
1) The package goes missing
2) We reship to an unhappy customer at our expense.
Seems with certain items be problematic, we need to figure out a way in our cart to not allow restricted items from being added to the cart. For now a quick shut-off until a resolution is found was the fix, sorry but had to do it.
I absolutely love the fedex service to canada though and would hate to offer usps only again.
Bottom line is we're looking for a solution..
hoog
Did these shipments have juice?
Just from what I can gather it seems shipments with juice are more prone to being stopped. Hardware, not so much.
Well, in any case, I hope it works out. Otherwise, I'm making a post "Madvapes Points for sale"
Just from what I can gather it seems shipments with juice are more prone to being stopped. Hardware, not so much.
Well, in any case, I hope it works out. Otherwise, I'm making a post "Madvapes Points for sale"
Ok cool, I just thought you were hanging us out to dry. It is just items that contain nicotine, that can interfere with shipping here. Only ...... order juice and hardware on the same order. I apologize for the experience you had with one of our resident Trolls. Perhaps people are taking advantage of the fact that you are so kind, we order from china all the time and when we do we know there is a good chance we won't get our juice at all. So we separate our orders and cross our fingers. Please come up with something that protects you but does not restrict our ability to order all of your wonderful products We understand the situation up here and the risks associated with ordering out of the country. Thanks we look forward to a speedy solution.
We understand the situation up here and the risks associated with ordering out of the country. Thanks we look forward to a speedy solution.
Did these shipments have juice?
Just from what I can gather it seems shipments with juice are more prone to being stopped. Hardware, not so much.
Well, in any case, I hope it works out. Otherwise, I'm making a post "Madvapes Points for sale"
Yes.
Thanks for your input.
Points are non-transferable.
Gift certificates are though, which is what you buy with points.
Good to hear that a solution is being worked on, Hoog. I'd hate to be locked out of MadVapes entirely, as I've had nothing but great service and you guys carry some excellent products. (Now if only you'd carry Boge cartos or Cisco atties.) If the issue has been with packages containing juice then perhaps you could just have a big bright red notice for now on the juices pages stating that they can't be shipped to Canada, and if you get any Canadian juice orders notify the buyer and refund the cost of the juices -- at least until a more automatic solution can be resolved.
I do know I'd heard something a little while back about HC requesting that customs stop shipments of even blank cartos because they "may contain traces of nicotine" (what a steaming load) but I'm not sure how strictly that's being enforced if it is at all.
Gift certificates are though, which is what you buy with points.
Good to hear that a solution is being worked on, Hoog. I'd hate to be locked out of MadVapes entirely, as I've had nothing but great service and you guys carry some excellent products. (Now if only you'd carry Boge cartos or Cisco atties.) If the issue has been with packages containing juice then perhaps you could just have a big bright red notice for now on the juices pages stating that they can't be shipped to Canada, and if you get any Canadian juice orders notify the buyer and refund the cost of the juices -- at least until a more automatic solution can be resolved.
I do know I'd heard something a little while back about HC requesting that customs stop shipments of even blank cartos because they "may contain traces of nicotine" (what a steaming load) but I'm not sure how strictly that's being enforced if it is at all.
I agree with everything Mindfield, but... Hoog, let me order juice, just totally at my loss if customs snatches it. I am hoping to get a solution without throwing anymore ???? in the poor guy's head. A Chinese style buyer beware sort of thing. We can select fedex or USPS so we can also assume the greater risks associated.
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Damn.. Got my order that you guys shipped on the 6th!!! Was going to place another order today until i couldnt find Canada on the address thing. Im glad my order just barely snuck in there!! Im considering myself lucky. Hope this is temporary. Thanks again madvapes!
Hope this is temporary. Thanks again madvapes!- Status
