I am usually pretty patient and understanding with vendors when it comes to ecigs, liquid and mods...
However, a poor product and poor customer service is unacceptable. I ordered a lavatube (black) and it was defective. Understandardly, one problably gets by without a QA check and gets sent out to the purchaser.
We have received your defective item as of 9-12-12 and ran some tests on your
item. We deemed your item defective. Your replacement will be sent out with the
following USPS tracking number:
I ordered a black one, and got back a silver one, no apologies, not a word of explaination - it actually looks like a used one with the scratches on it. Extremely poor packaging and the silver one I received has a crack in the bottom of it. I didnt want a silver one, I wanted a black one. Thats not the big issue here. The point is they never explained what the problem was nor offered a plausable solution. I already have a silver one and dont need another, I wanted a black unit. I asked for a refund and they did not provide it. Now I have one silver volcano lavatube that is "ok" and a "new" silver one that has a crack in the bottom of it. Im not sending it back, its a waste of my time. I will probably receive another used or defective unit.
The fact that Volcano for the past 4 weeks have not explained why the 2.0 has not come out in their weekly wed night chat is unacceptable. You can only blame china for so long and no updates in the chat is not acceptable.
LT 2.0
No new news.... just waiting on China to get their butts in gear and get them to us.
Yes I will probably get flamed by the Volcano fanboys, but seriously....would you accept this type of service from any vendor?
tank/Dave
However, a poor product and poor customer service is unacceptable. I ordered a lavatube (black) and it was defective. Understandardly, one problably gets by without a QA check and gets sent out to the purchaser.
We have received your defective item as of 9-12-12 and ran some tests on your
item. We deemed your item defective. Your replacement will be sent out with the
following USPS tracking number:
I ordered a black one, and got back a silver one, no apologies, not a word of explaination - it actually looks like a used one with the scratches on it. Extremely poor packaging and the silver one I received has a crack in the bottom of it. I didnt want a silver one, I wanted a black one. Thats not the big issue here. The point is they never explained what the problem was nor offered a plausable solution. I already have a silver one and dont need another, I wanted a black unit. I asked for a refund and they did not provide it. Now I have one silver volcano lavatube that is "ok" and a "new" silver one that has a crack in the bottom of it. Im not sending it back, its a waste of my time. I will probably receive another used or defective unit.
The fact that Volcano for the past 4 weeks have not explained why the 2.0 has not come out in their weekly wed night chat is unacceptable. You can only blame china for so long and no updates in the chat is not acceptable.
LT 2.0
No new news.... just waiting on China to get their butts in gear and get them to us.
Yes I will probably get flamed by the Volcano fanboys, but seriously....would you accept this type of service from any vendor?
tank/Dave