Not very impressed with Canvape

[Zurrix]

After hearing from many people in this forum about how great and cheap Canvape is (and seeing their banner plastered all over this site), I decided to check out this vendor. I saw a "stainless steel" Lavatube on their site and after asking them if it was the "real" stainless steel lavatube and them confirming it, I placed my order.

Now it sounds like this might be an area of confusion for some (it certainly was for me), but apparently there are 2 versions of this lavatube. One, which has plastic caps and one which has the metal ends. I assumed that I was getting the metal one (what's the point in ordering a stainless steel model if it has plastic ends?).

After further research on my own and correspondence with Canvape, it was determined that I was not getting the one I thought I had ordered, so I asked if I could cancel my order.

The gentleman from Canvape told me politely but firmly that he would not cancel the order as it had already been shipped. A return option was not mentioned.

I guess all I'm trying to figure out is why people love this company so much. Just because of the cheap prices? It can't be the customer service. Well, I guess anyone can have great customer service when things run smoothly. It's when there are issues that it is tested.

Oh well, I guess lesson learned. If it seems too good to be true, then it probably is. I'll stick with the slightly higher priced vendors with a lot better customer service.

 

[mopar]

Many retailers don't even offer an exchange when people order incorrect product, this was offered to you. How can you cancel an order after it has been shipped? After a resolution was presented to you for incorrectly ordering a product did you even respond? No.

So if you don't respond to an e-mail when someone is trying to help you out. What do you expect when you come here? I hear about it now, look at what my employee wrote see nothing wrong........ Just that you ordered the wrong item didn't like his exchange proposal then came straight here to publicly cry. Here's my shoulder Had you even tried to work on this with us before coming here then we both wouldn't be here.

 

[Zurrix]

Wow. So you'd rather try to humiliate and mock your customer than actually deal with the issue. Not only is that bad customer service, it's just immature. I guess you either don't care or it doesn't occur to you that potential new customers could see that post and be turned off just based on your response.

You failed to mention that I had correspondence with your company before I placed the order asking if this was the REAL stainless steel model. For a product that your company sells, I'm sure everyone there is fully aware exactly what people want if they're asking for the stainless steel model. I was purposely misled.

Only 1 out of 10 unimpressed customers will respond to you with their concern. That 1 is the one you want to take care of right away, as the other 9 have silently gone to do business elsewhere.
I'm sure that other vendors on here would have handled this situation differently. Not sure why I'm even wasting my time on this when you're just looking at this as an argument to be won rather than fixing the situation.

Well you got a couple quick bucks out of me, be happy.

If you feel the need to save face by insulting me or by being sarcastic, please, go right ahead. This won't become one of those long ".....-fest" threads, because I'm done. I've said what I wanted to say.

 

[mopar]

We always make everything right. You didn't give us the opportunity so when you come on here screaming foul scream away. Had we done something wrong or if I felt that you were misled and we treated you badly. Instantly I would have came on and said so sorry blah blah lip service lip service lip service were hoping you would just go away but you didn't blah blah blah. We'd still be happy to help you but if anyone thinks that by bypassing common courtesy with response to an e-mail working out a solution will get them further then to just show up here and start ranting, they are not the kind of customer we want. So if you would like to back it up to the cancel my order when it's already happened simply return the e-mail we are still happy to work out a solution Never with a loaded gun to my head in public and certainly not when you jumped on here without even as I have said 200 x's now bothered to reply to the very first e-mail sent to you after the "cancel my order" which would have been done without a problem had it not already happened. You already had a tracking number sent to you by Canadapost at that point and it isn't quite so simple.