Novo starter kit

[Debbie Walsh-Smith]

Supplier Negative Review​

Name of retailer:

vaping.com​

Date of your initial complaint to the supplier

Dec 7, 2019​

Method used when initiating complaint with retailer

Email​

Ticket number (if you were issued one)

​

General nature of complaint

Defective or wrong product​

Briefly describe your problem or issue

Received a Novo starter kit, the unit is defective and nothing like my current Novo. I have emailed vaping.com 3 different times with no response. I checked my account with vaping.com and my order doesn't even appear on my account. I would like to either send the item back and get a refund or a replacement starter kit.​

 

[BrotherBob]

Briefly describe your problem or issue
Received a Novo starter kit, the unit is defective and nothing like my current Novo. I have emailed vaping.com 3 different times with no response. I checked my account with vaping.com and my order doesn't even appear on my account. I would like to either send the item back and get a refund or a replacement starter kit.

Might like to follow up this post in:
Got a problem?
How about saying hello to the ECF membership?
Could post in:
New Members Forum

 

[classwife]

Does not meet the rules for Negative Reviews - moved this to Vaping.com for um so they can assist you.

 

[classwife]

@low_tar_neil

 

[low_tar_neil]

Supplier Negative Review​

Name of retailer:

vaping.com​

Date of your initial complaint to the supplier

Dec 7, 2019​

Method used when initiating complaint with retailer

Email​

Ticket number (if you were issued one)

​

General nature of complaint

Defective or wrong product​

Briefly describe your problem or issue

Received a Novo starter kit, the unit is defective and nothing like my current Novo. I have emailed vaping.com 3 different times with no response. I checked my account with vaping.com and my order doesn't even appear on my account. I would like to either send the item back and get a refund or a replacement starter kit.​

Hi Debbie, I'm sorry to hear that, please can I get your order number?