Just got back & Bruce Skyped w/ me as soon as I changed my status to Online, so communication is good from my perception.
- I was assured that the update Program executable is indeed Virus Free and the false positives are more about the Security Companies needing to update their definition files to exclude the false positive indications during the scan for their specific code. It was not discussed if they would be pursuing this exclusion with Norton. My system suffered no ill effects and all steps in update were visible at execution. During the typing of this post, I was contacted & told engineering was downloading Norton to test & acertain the reason why the false positive occurred.
- The Two files bins in the update file are in actuality the exact same bin file with two different names. One is an internal filename structure that should have not been included in the rollout. It will be removed. There is no reason to run both, but it will not hurt anything if you do.
- The firmware update was issued to show concerned users that were upset with the old way of using a proprietary USB cable to update the mod that a standard USB does work, but also to allow a user to reload the original Firmware the mod shipped with should it become necessary for any reason. He was not aware of any changes in this update, but will verify with the software engineering department and contact me with a chmod if there were small changes that escaped his attention.
- Apparently It was my error on the PGM ABC Modes! They were there the whole time and I was too lazy & distracted to notice. They are preheat duration and intensity settings that are discussed in the user manual (which I haven't read).
- I didn't discuss clarifications on the instructions as they were clear, just not in a presentation manner I prefer.
- He will provide me with a link to rba Availability when he gets feedback from distribution network. He said with the major product roll-outs they have undertaken (going from 3 products offered to adding another 9 to beat the USA Deeming, they have not properly set up their website to reflect their offerings. He apologized for this deficiency and said they will address it soon. There was some discussion, which I am not currently at liberty to share regarding a longer term solution that they are concentrating on for this point.
