Official ProVari 3 Thread - P3 *PART 2*
- Thread starter MonsterKenny
- Start date
- th_trl_thread_readers 0
- Status
Sorry to hear of your unfortunate experience. I feel confident that if ProVape in the States were contacted directly, the situation would have been quite different. Perhaps when all is done and said, your decision to go with a manufacturer that is much closer to you is a wise one. All the best with your Dicodes.
In fact as first step I did have a long email conversation with Provape. They sent me a new spring for the Cap, which did not help, and then sent me to a dealer in Vienna to try and update.
Two dealers were not able to update The device.
The second asked me to leave it there for him to check, and the rest you know already.
Two dealers were not able to update The device.
The second asked me to leave it there for him to check, and the rest you know already.
The rest as I understand it is...
You did not follow up with ProVape after the failed update attempts, and instead left it up to the dealer.
Jim
Didn't you feel the need to follow up with PROVAPE, instead of trust the situation to a dealer (who didn't make the device)?
After two failed software updates, I would have been back on the email train with Provape in a heartbeat...warranty or not.
They will ALWAYS stand by their products.
My case in point: I sent an old, beat up v2 in for a button that did not work. They replaced the button, free of charge, on principle.
When I asked them why there was no charge, they said "Because we used to brag that this particular model had a button that would never fail."
The device had been OUT of warranty for 2 years.
Some people just don't feel like following through, or taking the time to seek the proper resolution.
:shrug:
Last edited:
Maybe, or even probably I over reacted. I just was really angry that after long Mail traffic and visiting two dealers out came nothing but the option to spend a lot of money for resending to the US and a high chance (as to the dealer) to get charged even more for a repair and send back.
Could add up to altogether nearly 100€ and this amount I just wasn't willing to invest.
Could add up to altogether nearly 100€ and this amount I just wasn't willing to invest.
That's a totally reasonable set of feelings on the situation, considering the time and money invested.
However, just know in the future, that Provape respects your time and money.
They would have taken care of you, and potentially handled the shipping with the dealer.
In some long distance cases, I've seen them just authorize the dealer to replace the unit in the store, and ship the defective unit back to them, this way the customer doesn't lose time or money.
No kidding, buy of the century...Other color options, soon to follow?
In no hurry... (and thanks, Willy!)
Other color options, soon to follow?
In no hurry... (and thanks, Willy!)
You guy's suc!!!!!
Bought!
Someone, tell my wife,
You guy's suc!!!!!
Bought!
Someone, tell my wife,
You have the willpower of a...
"Oh, Mrs. Kneezy...!!!"
Waiting on the "hundo" Radii.
At 150, They have me. Have one now, and it's great! One fifty..... One of each!You have the willpower of a...
"Oh, Mrs. Kneezy...!!!"
Waiting on the "hundo" Radii.
And yes my will power sucs........You have the willpower of a...
"Oh, Mrs. Kneezy...!!!"
Waiting on the "hundo" Radii.
So, tomorrow, when I sober up . Please tell me why I have a Zombie P3.
You have it for the End Times Brother, The End Times!!!
Sent from my iPhone using Tapatalk
So, tomorrow, when I sober up . Please tell me why I have a Zombie P3.
I've got ya covered, gnees. NO worries.
depending on Mrs. Kneezy, that could be soon.
Jus turn on the good ole Hi Nees charm...
PS DP has a futon!
LOLz
Sent from my iPhone using Tapatalk
- Status
Similar threads
- Locked
