Official ProVari 3 Thread - P3 *PART 2*

[Bronze]

I'll guess I just look at my VP2 charge

Hey, that's what I've been doing too.

 

[LittleBird]

Hey, that's what I've been doing too.

This is why I haven't taken it out of the box, yet ...

 

[Pinggolfer]

I've always heard that ProVape has outstanding customer service, but I never had the need to find out if this were true until recently. About a month ago I bought a 2015 Satin Silver Classic, not that I really needed it but I just wanted a second ProVari with the P3 connector and Wattage mode. So the device came in and I was ecstatic and pleased with the purchase.

After using the new ProVari for about 10 days I started to notice something was wrong. I was vaping one of my favorite DIY mixes and needed to change the battery which I did. Then after replacing the battery I noticed that the vape experience had changed drastically to a harsh burnt flavor and really awful, so I knew something was wrong...

First thing I noticed was that the fire button LED color had changed from green that I normally use to blue. Then I took a look at the display and saw that instead of being set for 8 watts that I normally vape, it was set for 4.1 volts which works out to roughly 10.1 watts with the coils I build. So I then proceeded to reset all the setting to what I normally use and vaped away.

All was well until I needed to change the battery again, and like before all of my custom settings were changed again. So I go to ProVape's website and open a ticket with them and explained what was happening with the device. I received a response from Kim saying that this wasn't normal for the Classic and that since I only had the device for such a short time, they would pay for the return shipping charges.

So I box up the device and the end cap, but didnt include the extension ring as I figured it wasn't needed for the repair. I filled out the RMA ticket and sealed the box and put on the postage-paid mailing label they sent and took the box to the Post Office. Six days later the mail carrier shows up at the door with a package requiring a signature.

Sure enough it was from ProVape! I open the box and find a boxed Classic with extension ring and end cap. I take the device out of the box and notice that it didn't feel like the one I sent in. Has anyone ever notice that a brand new ProVari has a gritty type feel to it, but as you use the device that gritty feel goes away and becomes more of a satiny smooth feel to it? Well the one I had just received felt like it was brand new. I didn't write down the serial number of the one I had sent in, so there was no way I could actually confirm my suspicions.

So I use the Classic for a few days and everything was working perfectly! It kept the setting each time I changed the battery, so now I'm a happy camper again. I write Kim a reply to my repair ticket thanking them for the outstanding work and quick turnaround time. I also explained that the device they sent to me had an extension ring, but I didn't send the original extension ring in and I asked if they wanted me to return that or not.

So in the reply that I received from Kim, she tells me to keep the extension ring and then reveals that I did get a new Classic sent back to me. She said that normally they repair a device and return it to the owner. But my Classic had a problem that they had never seen before and they wanted to keep it to find out why, and what they can do to keep it from happening again.

So is this awesome customer service or what?!?!! I wish that more companies took care of their customers as well as ProVape!



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And people complain how the Provari is way over priced. They have no clue as to what customer service is all about. Great post... Oh I did venture out but didn't post but a member bought some clone mod and it went up in flames in her house. She grabbed it and threw it out the door. She has written the China company several times and no reply. She is now taking every battery out of her mods when not in use. I'll stick to my Provari's and know I'm safe.

 

[Pinggolfer]

Don't do it! Please! I haven't got any goats to offer up for your protection. Just go watch your charger and practice putting. Much safer and better outcome.

I was bad and ventured out and only posted once to someone who was celebrating 3 years of non smoking. So now I'm back home in Provari land with the goats.

 

[rasmith1959]

You mean you don't vape Vodka??? LOL Nope, that's spearmint in there. It has no color at all. And it tastes great!

I have some Spearmint flavor from The Flavor Apprenice (TFA) anf boy is it strong! I first tried mixing it at 5%, that would be .5ml in a 10ml batch, but that was too strong. Wound up mixing that with 10ml of unflavored liquid to make it vapable. So now I make it using only 2% flavoring, that's only .2ml in a 10ml batch! The wife says it smells like toothpaste...

 

[rbrylawski]

This is why I haven't taken it out of the box, yet ...

Well that's just sad. Yes it is. A boxed VP2 just isn't fun to watch at all. No it's not!

 

[rbrylawski]

I have some Spearmint flavor from The Flavor Apprenice (TFA) anf boy is it strong! I first tried mixing it at 5%, that would be .5ml in a 10ml batch, but that was too strong. Wound up mixing that with 10ml of unflavored liquid to make it vapable. So now I make it using only 2% flavoring, that's only .2ml in a 10ml batch! The wife says it smells like toothpaste...

My local vape shop of choice makes their own juices. I've tried a lot of juices, but theirs seem to be the most consistent and good tasting to me. They got Spearmint down quite nicely. It's not overpowering and there's no toothpaste smell. It just tastes great to me!

 

[Bronze]

You haven't lived LB.

 

[rasmith1959]

And people complain how the Provari is way over priced. They have no clue as to what customer service is all about. Great post... Oh I did venture out but didn't post but a member bought some clone mod and it went up in flames in her house. She grabbed it and threw it out the door. She has written the China company several times and no reply. She is now taking every battery out of her mods when not in use. I'll stick to my Provari's and know I'm safe.

The part that gets me is that it's a problem they have not seen before. Yet they want to find out why it happened, and they want to keep it from happening again in the future. To me this shows how dedicated they are to making the most reliable device available on the market. I guess the old saying "You get what you pay for" holds true....


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[LittleBird]

Well that's just sad. Yes it is. A boxed VP2 just isn't fun to watch at all. No it's not!

Good to know. Mine is a VP4

 

[Pinggolfer]

Good to know. Mine is a VP4

Show off.

 

[rbrylawski]

Show off.

Took the words outta' me mouth!

 

[rbrylawski]

Good to know. Mine is a VP4

Oooh, can we touch you?? However, even sadder knowing it's still in it's box, all alone, not charging batteries or entertaining you.......Yes, sad. Very sad!

 

[Bronze]

Good to know. Mine is a VP4

Twice the excitement. Get medicated before you open the box.

 

[Pinggolfer]

My day has been interesting. Besides watching two batteries charge I received a text message from USPS saying my package was delivered. I ordered a bottle of Suicide Bunny OB on Friday and was wishing it would ship on Friday. Didn't happy and didn't happen on Saturday. Monday I receive a shipping notice. Today I find out my package was delivered but to the address which sent it to me in the first place. I called and was told the package didn't come back to them but everything they shipped on Monday was being reported as delivered.

I was able to order a wooden mod holder from Custom Wood Mods in TN. So I'll be anxious to receive it and get some good use out of it. It will hold two Provari's and three Kayfuns. He is drilling out the bottom of the Kayfun .... so the 510 connector sits in it and my attys won't lean. A email shows up and it's from Hurricane Vapor with a 25% discount code enclosed. It didn't take me long to order more ejuice. I wish the rain would stop so I can get away from buying anything else today.

 

[rbrylawski]

My day has been interesting. Besides watching two batteries charge I received a text message from USPS saying my package was delivered. I ordered a bottle of Suicide Bunny OB on Friday and was wishing it would ship on Friday. Didn't happy and didn't happen on Saturday. Monday I receive a shipping notice. Today I find out my package was delivered but to the address which sent it to me in the first place. I called and was told the package didn't come back to them but everything they shipped on Monday was being reported as delivered.

I was able to order a wooden mod holder from Custom Wood Mods in TN. So I'll be anxious to receive it and get some good use out of it. It will hold two Provari's and three Kayfuns. He is drilling out the bottom of the Kayfun .... so the 510 connector sits in it and my attys won't lean. A email shows up and it's from Hurricane Vapor with a 25% discount code enclosed. It didn't take me long to order more ejuice. I wish the rain would stop so I can get away from buying anything else today.

For someone who proclaimed (though none of us bought it) that you were done a few weeks ago, you've sure been not done lately!

Maybe I'm just in a slap happy mood, but we could have field day with drilling out the Kayfun "....!!" Yes we could!

 

[Pinggolfer]

For someone who proclaimed (though none of us bought it) that you were done a few weeks ago, you've sure been not done lately!

Maybe I'm just in a slap happy mood, but we could have field day with drilling out the Kayfun "....!!" Yes we could!

I said I was done? Who me?? Did I say .... or slot?? LOL I'm amazed it wasn't removed already. I must have been thinking about someone in the past.

 

[Pinggolfer]

To add insult to injury. I just received a email from the ejuice company which has no idea as to where my package may be at that they are now having a sale with 45% off the price.

BTW writing .... instead of slot was not my fault. I blame it all on the VP2 which as we know generates a lot of excitement. That's my story and I'm sticking to it.

 

[rbrylawski]

To add insult to injury. I just received a email from the ejuice company which has no idea as to where my package may be at that they are now having a sale with 45% off the price.

BTW writing .... instead of slot was not my fault. I blame it all on the VP2 which as we know generates a lot of excitement. That's my story and I'm sticking to it.

I know what you mean. An Xtar can get us to buy and do things we thought we'd never buy or do. I mean, look at me. I'm sitting here vaping on a Plasma Tank. I said I wasn't likely going to get one. I guess my VP2 had a different thought altogether. Yes it did! Next thing you know it will be telling me to get that $190 PlasmAir. Bad VP2. Bad Bad Bad!

 

[Pinggolfer]

Boulder vaper is now sold out of the Plasma tanks. Gee I wonder who got the last one.