Yep I tried to call the IRS but you know what it is like calling a govt. office I pressed about 10 prompts then they hung up on me.
Sounds about right......reminds me of those commercials with the two old computers sitting in an empty room answering calls when people try to call about their credit score or something like that. You may not want to fool with it, but the PD might have a case file on these things, or at least tell you who to contact.
