I ordered another pcc kit and and a box of vanilla cartos. I had left a comment that the other vanilla ones were burning out real fast. So of course he sent me another free box of cartos in vanilla and another 2 free bottles of his nobacco juice. I gotta say it again. I have never had customer service like his, others make you send the items back (if there still under warrenty and your paying shipping twice) then you have to wait till it gets shipped to them and wait for the new items to be shipped back to you,. A lot of times I just didnt want the hassle so I stopped informing some venders if things we're not working right. He gives all of us so much more faith in mankind to go that extra mile. Thanks Steve, Mark and crew