Back around Jan. 1, I ordered an E-Pipe with Express shipping. No problem. I then ordered non-essential stuff for China Air shipment. Crushed package, spilled liquid. I complained to deaf ears in China. I then express-ordered cartridges and 50ml of E-Liquid and the package was detailed by U.S. Customs for a month because of the lie printed on the outside invoice about its contents (it was a "plastic pipe" valued at $10, E-Cig wrote). Anyhow, Customs opened it. No E-Liquid at all. E-Cig said it wasn't their problem. It was a delivery problem. FedEx said it can't deliver what was never packed and shipped. And, you know what, FedEx was right! Next package of liquids, ordered before I swore off E-Cig, arrived with spilled liquid all inside it. E-Cig never admitted any problem with any complaint I made and never sent the paid-for, express-paid-for 50ml bottle of liquid. You'll find these kinds of issues very common on their own forum -- until they quickly remove the negative posts and ban the user, which they did to me. Now you have some idea why I'll never give them another cent of my money.