Packaging Mistakes

[mizmare]

I had ordered several battery 5pks. I opened to make sure they were the right color, but never checked the end to make sure they were the right model (my mistake) and of course the packaging doesn't have any model info on it. Well, I opened the package as I needed new batteries for rotation and guess what? All three packages were wrong. I contacted TW, but was told there was nothing they could do as their return/exchange policy is 28 days... even if it was their mistake. So check all your packaging as mine were from two separate orders... not just a one time mistake.

 

[Rosco]

their customer service is outstanding, isn't it?

 

[Miss Wicked]

Hi mizmare

Can you please contact me directly regarding your issue with the multipack batteries? Although we do have a 28 day warranty for faulty items it sounds like you are describing receiving an incorrect item. If this is the case and they are not for the model that you have then I am taking a guess that they have not been used and fall under our 'do not conform to contract' policy. In which case you are entitled to an exchange or full refund.

My email address is product@totallywicked-eliquid.com.

I look forward to hearing from you shortly.

Thanks
Alex

 

[Miss Wicked]

Hi Rosco

As stated in this and the previous thread regarding our returns department, that I also notice you have commented on, please, please, please do not hesitate to contact me DIRECTLY regarding any issue, comment or complaint you may have with our company. I would be more than happy to address them personally and do my best to resolve it for you.

My kindest regards
Alex

 

[mizmare]

Thank you so much Alex. I sent you an email.

Hi mizmare

Can you please contact me directly regarding your issue with the multipack batteries? Although we do have a 28 day warranty for faulty items it sounds like you are describing receiving an incorrect item. If this is the case and they are not for the model that you have then I am taking a guess that they have not been used and fall under our 'do not conform to contract' policy. In which case you are entitled to an exchange or full refund.

My email address is product@totallywicked-eliquid.com.

I look forward to hearing from you shortly.

Thanks
Alex

 

[TexasT]

LOL, Miss Wicked always come through when there is a problem.

Are you back in the States Alex?

 

[Miss Wicked]

I am still in the UK at the moment.

I will be flying back over to the states in March with Jason for a 2 week trip. Then hopefully making a more semi-permanent move over there in the summer : )