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<blockquote data-quote="Spydro" data-source="post: 22173271" data-attributes="member: 132438">Sorry for your &quot;issues&quot;.&nbsp; His issues is why I didn&#039;t support him as the follow up owner of the company that Rob had made famous for his undying honesty, attention to details and customer service.&nbsp; Eric has had to deal with his wife&#039;s medical issues for many months and as it should have been has been the main priority.&nbsp; But he has never been reliable about replying back to email or in some cases ever fixing his mistakes.&nbsp;&nbsp; IE I know of one gent who sent him a Woodvil for repair and a year plus later he still had not replied back to that gents inquires about it several times at all.&nbsp; The squeaky wheel is the one that gets greased, so I&#039;d suggest you stay hard on top on him until he does get back to you.&nbsp; Also, he has left the Reo forum on ECF up for the time being, and I heard has been posting on it.&nbsp;&nbsp; So I&#039;d&nbsp; tag him there publicly as often as it takes until he responds back to you there or via email.&nbsp;&nbsp; If you haven&#039;t tossed the packaging out yet... check it closely for the missing 510 adjustment grub screw.&nbsp; If it is not installed tight they have fell out in shipping before.&nbsp; They are reverse threaded... CCW to tighten.&nbsp; If the magnets fell out they were probably not installed right either.&nbsp; Normally they are glued in.&nbsp; Wrong color door... your guess is as good as mine.&nbsp; Missing shirts as well. Good luck.</blockquote>

[QUOTE="Spydro, post: 22173271, member: 132438"] Sorry for your "issues". His issues is why I didn't support him as the follow up owner of the company that Rob had made famous for his undying honesty, attention to details and customer service. Eric has had to deal with his wife's medical issues for many months and as it should have been has been the main priority. But he has never been reliable about replying back to email or in some cases ever fixing his mistakes. IE I know of one gent who sent him a Woodvil for repair and a year plus later he still had not replied back to that gents inquires about it several times at all. The squeaky wheel is the one that gets greased, so I'd suggest you stay hard on top on him until he does get back to you. Also, he has left the Reo forum on ECF up for the time being, and I heard has been posting on it. So I'd tag him there publicly as often as it takes until he responds back to you there or via email. If you haven't tossed the packaging out yet... check it closely for the missing 510 adjustment grub screw. If it is not installed tight they have fell out in shipping before. They are reverse threaded... CCW to tighten. If the magnets fell out they were probably not installed right either. Normally they are glued in. Wrong color door... your guess is as good as mine. Missing shirts as well. Good luck. [/QUOTE]

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