Problem Ordering with e-Cig

[windblown]

Has anyone been able to place an order with e-cig.com during the last few days?
I have been trying to place an order for several days. I have not ordered from them before,
so I am wondering if I am doing something wrong. After I have made the selections and go to
the last step where it says "Place Order", I am re-directed back to the sign-in page. There is never
a place to select a payment method or to leave credit card information.

They have emailed me after each order I've tried to place to say that when I submit my payment that
the order will be shipped. I keep emailing them to try to explain that I cannot leave payment information
because there is never a place to submit it. I have received a couple of responses by email, but nothing that
was at all helpful.

wb

 

[Malrynn]

I placed an order the night to monday and it went smoothly. Maybe there's some trouble with your browser accepting cookies?

 

[dgsweeney]

Windblown: your order is probably being blocked by your bank for security reasons. Phone them to say the order is legitimate, or use a debit card (other buyers have have said this worked for them).

 

[windblown]

The problem is that I never get to a page that asks for a bank card, credit card, or any other form of payment information.

I've been ordering on the internet for almost 10 years and have never had this experience. I've tried using different browsers and different computers, and checked my cookies. However, if no one else is having this problem, then I've got to think that I am just missing something obvious.

 

[Oliver]

Hi there,

I just had a look at their site and I'd say it is broken.

Check back in a couple of days, perhaps?

SJ

 

[windblown]

Thanks for checking it out, SJ. I'll check back and try again.

WB

 

[dgsweeney]

Just received an email from e-cig saying my order has been shipped (yesterday, 8 April).

 

[vafvaf]

just placed the order..its look that its went trough..

 

[TropicalBob]

I placed an order Monday and it shipped today.

No problem at any stage.

 

[Jason]

I placed an order Monday and it shipped today.

No problem at any stage.

Ditto. Ordered Monday and it shipped today.

 

[TropicalBob]

Just a note here that my order got stopped by Customs. I now face the hassle of filling out forms on the contents, actual value, etc.