problem with HC site

[closetrockstar]

Hello all,
Just wondering if anybody else is having a hard time ordering from HC. I have been trying for two days. Everytime I come to the phone number part, it says it dosen't recognize the format?? I put in the area code then my number. I even tried putting a 1 before area code. the format is like this: 888-888-8888. Anybody?
Thanks,
Closet

 

[Stranger]

just email your order to sales@healthcabin.net
or ask Amy with the Plugo chat thingy

 

[breakfastchef]

China is on a week long vacation.

 

[jnakamura]

Hello all,
Just wondering if anybody else is having a hard time ordering from HC. I have been trying for two days. Everytime I come to the phone number part, it says it dosen't recognize the format?? I put in the area code then my number. I even tried putting a 1 before area code. the format is like this: 888-888-8888. Anybody?
Thanks,
Closet

I had the same problem the first time I entered it. On the second attempt I think I just entered it all as one single grouping like, 8885551234. Whatever I did it worked.

PS: Healthcabin is NOT on vacation--they are still open and processing orders during the holiday. They just can't ship until next week.

 

[Charlie58]

jnakamura is right I had to input my number with no spaces or dashes to get it to accept it.

 

[newsunshine]

jnakamura is right I had to input my number with no spaces or dashes to get it to accept it.

Charlie,

I just got your email. I am very sorry for the problem during placing orders via our website. I am glad to know that everything is alright with you.

 

[newsunshine]

I had the same problem the first time I entered it. On the second attempt I think I just entered it all as one single grouping like, 8885551234. Whatever I did it worked.

PS: Healthcabin is NOT on vacation--they are still open and processing orders during the holiday. They just can't ship until next week.

Thank you very much for your help.

BTW, we will start to ship orders from Oct.9th.

 

[newsunshine]

just email your order to sales@healthcabin.net
or ask Amy with the Plugo chat thingy

Yes. that is right. I am on the Plugo chat during working time.

 

[closetrockstar]

Thank you all for the info, I will try it again with no dashes or spaces.
-closet

 

[Spiker]

Just had the same problem... took abour 30 minutes for trying stuff, until I looked here. Just wish they would show the needed format on the page! I almost gave up entirely!

 

[newsunshine]

Just had the same problem... took abour 30 minutes for trying stuff, until I looked here. Just wish they would show the needed format on the page! I almost gave up entirely!

I am very sorry for the problem with putting phone number.

it is a bug of our current website.

we have been working on a new and much better website.

There will be no telephone number problem on the new website.

we will add a few new modules to our new website, such as shipping options via slow china airmail.

You can do easier shopping on our new website before long.