On the many good comments regarding Ms. T's Bakery e-juice - especially about the prompt delivery of orders and "delicious flavors", I placed an order on Jan 7.
It's now 5 days later. My debit card was charged, but the order hasn't shipped. I sent an email through their web-site last night asking about my order and it was a little disconcerting to receive a response that sounded a lot like excuses, with a promise to ship it out today.
It's not good business practice to receive payment for an order that almost a week later hasn't even been processed. I'd feel a little better about the whole thing if I hadn't been charged until the items shipped out. I now feel stuck, helpless, without remedy and potentially out some money with no product.
A home based business is still a business - period. Am I wrong to expect a confident, professional effort to proactively resolve order issues with clear communication and satisfactory resolution?
Is this the way most e-cig/e-juice suppliers operate? Or, did I make a bad decision choosing this vendor?
Has anyone else ever experienced a problem with this e-juice supplier?
I know I am new to all of this and it was my oversight to not order enough juice from cignot with my initial 510 starter kit, but when I placed my order with cignot I received it in less than 4 days!!
I placed the order with Ms. T's the day after I placed my order with cignot. I didn't even have my e-cig yet and I ordered the juice I knew I'd need. The website clearly stated "quick and fresh" - there was no indication that they were not processing or shipping orders. There is nothing that states their practice is to receive payment upon ordering, not shipping.
Earlier this evening when I checked, yet again - I see clearly, in red letters that orders placed now won't ship "until the end of the week or beginning of next week".
If I had seen that a week ago it would have been my decision to shop elsewhere or wait.
Will I have a problem getting relief and remedy from Ms. T? Should I try to cancel the order and get my money back? Is the product really worth the poor service, lack of proper communication and (I hate to say this- but) disregard for potential future business?
At this point I'm certainly reticent to ever place an order there again.
Am I wrong to think telling a brand new customer that you "fell behind" on orders because it was the holidays and you moved into a new house and you're now "playing catch up" - well, sounds like unprofessional excuse-making instead of active customer service problem solving? In the same correspondence I was also "vaguely" promised processing and shipment today, and not only was it not shipped, it's not even processed.
I'm now almost 4 days analog free and really loving this whole vaping journey. I'm going to run out of e-juice and I don't want to have to resort to picking up analogs while I try to figure out who will reliably ship e-juice quickly as promised on their web-sites
I apologize for being so wordy and for sounding so cranky and whiny - I AM cranky and whiny!
Any suggestions? Did I choose a poor e-juice supplier? Do you know of a reliable e-juice vendor who will ship decent product quickly? (not dekang- not liking the dekang so much, want to try something else)
Thanks everyone - I consider you all a huge part of my success to date
Remie
It's now 5 days later. My debit card was charged, but the order hasn't shipped. I sent an email through their web-site last night asking about my order and it was a little disconcerting to receive a response that sounded a lot like excuses, with a promise to ship it out today.
It's not good business practice to receive payment for an order that almost a week later hasn't even been processed. I'd feel a little better about the whole thing if I hadn't been charged until the items shipped out. I now feel stuck, helpless, without remedy and potentially out some money with no product.
A home based business is still a business - period. Am I wrong to expect a confident, professional effort to proactively resolve order issues with clear communication and satisfactory resolution?
Is this the way most e-cig/e-juice suppliers operate? Or, did I make a bad decision choosing this vendor?
Has anyone else ever experienced a problem with this e-juice supplier?
I know I am new to all of this and it was my oversight to not order enough juice from cignot with my initial 510 starter kit, but when I placed my order with cignot I received it in less than 4 days!!
I placed the order with Ms. T's the day after I placed my order with cignot. I didn't even have my e-cig yet and I ordered the juice I knew I'd need. The website clearly stated "quick and fresh" - there was no indication that they were not processing or shipping orders. There is nothing that states their practice is to receive payment upon ordering, not shipping.
Earlier this evening when I checked, yet again - I see clearly, in red letters that orders placed now won't ship "until the end of the week or beginning of next week".
If I had seen that a week ago it would have been my decision to shop elsewhere or wait.
Will I have a problem getting relief and remedy from Ms. T? Should I try to cancel the order and get my money back? Is the product really worth the poor service, lack of proper communication and (I hate to say this- but) disregard for potential future business?
At this point I'm certainly reticent to ever place an order there again.
Am I wrong to think telling a brand new customer that you "fell behind" on orders because it was the holidays and you moved into a new house and you're now "playing catch up" - well, sounds like unprofessional excuse-making instead of active customer service problem solving? In the same correspondence I was also "vaguely" promised processing and shipment today, and not only was it not shipped, it's not even processed.
I'm now almost 4 days analog free and really loving this whole vaping journey. I'm going to run out of e-juice and I don't want to have to resort to picking up analogs while I try to figure out who will reliably ship e-juice quickly as promised on their web-sites
I apologize for being so wordy and for sounding so cranky and whiny - I AM cranky and whiny!
Any suggestions? Did I choose a poor e-juice supplier? Do you know of a reliable e-juice vendor who will ship decent product quickly? (not dekang- not liking the dekang so much, want to try something else)
Thanks everyone - I consider you all a huge part of my success to date
Remie
