I dropped my Provari 6 feet onto my hardwood floors and the lights worked, the reader read ohms and battery left but the attys or cartos would not fire. This was obviously USER ERRORas dropping a Provari from 6 feet is not "ususal usage." I sent an email tthrough the "contact us" portion of Provapes site and explained honestly what happened. I assumed the repair would entail a charge even though I was well within my warranty period. I was told to send it in for repair and given an email and an address to send it. I wrapped the Provari and sent it in. Boy, did Provape give me a taste of bad medicine. I had to live without my beloved Provari for a total of five long hard days! I did not have to pay a cent but I sure learned my bad medicine lesson. Life without a Provari is real hard. Warning to those wanting to "try" a Provari...............Don't do it, unless you plan to buy it.You can never go back! Thank you to the Provape team for not only repairing at no cost, but lightning speed. God only knows what I would have done if those 5 days turned into weeks! Excellent customer after care and lightning speed. Thank you for a taste of my bad medicine. I will never take my Provari for granted again!
Sorry for the trick title, had to make you read and folks love bad news
.....sorry, none here!
Sorry for the trick title, had to make you read and folks love bad news
.....sorry, none here!
