Here is my mega ProVape ProVari Mini and Z-Atty Pro review.
This thread will be updated over the next few weeks as I’ve found that once the initial new gear factor wears off opinions sometimes change.
About my vaping history: I have been vaping for about 3 years now. I generally vape about 4ml to 5ml a day and always vape PG juice from either Halo or Johnson Creek.
I started vaping with a Smoke 51 set that I purchased at a mall kiosk. After a few weeks with that junk I moved onto a Blu set. A few weeks later I went to a Volcano ecig. Eventually I settled in with a eGo and used that for a while. I then got into mods and bought, used, and loved several different Super T devices. I also along the way briefly had a GG Slim that I did not really like.
I have used cartomizers, atomizers, and an eGo tank in the past. I dripped for a long time but recently have grown tired of mechanical mods and dripping. I have been envious of the ProVari for a while now and the Z-Atty Pro has recently became very appealing to me. I am tired of spending money like crazy on atomizers and cartomizers.
Okay, enough rambling and onto my mega review:
Part 1 will be Customer Service at ProVape, the website and ordering
Part 2 will be Shipping and Packaging with initial thoughts on the devices
Part 3 will be a review at the one week mark
Part 4 will be a review at the two week mark
Part 5 will be final thoughts at the 3 or 4 week mark
Part One -- Customer Service at ProVape, the website and ordering:
I had several pre-order questions and used the ProVape ticket system on their website for my initial contact.
[url]https://provape.zendesk.com/anonymous_requests/new[/URL]
I received a prompt and courteous response from ProVape the same day. I then exchanged a few more emails with ProVape and each email was answered promptly and effectively.
Customer Service gets a 10/10
It would be nice if ProVape had phone support but I honestly don’t think it’s needed as they were quick to respond to my ticket and they were quick to respond to my followup emails.
The ProVape website is a bit dated and IMHO is in need of a serious refresh, It’s clunky and not visually appealing.
http://www.provape.com/default.asp
Once you get the hang of the website it is loaded with information. It has video tutorials, owner guides and is generally packed with information.
The ProVape Website gets a 7/10
Ordering is a bit of a pain. Clicking on the ProVari Mini for instance brings you to the Mini landing page but you then must scroll, scroll, and scroll some more to finally reach the color and ordering options.
The Z Atty Pro does not have it’s own stand alone page and is located under Accessories & Parts . I found this a bit odd since it’s both a hot item and a very expensive device. IMHO it should have it own landing page with a user guide and video tutorial.
Once everything is in the cart, the actual ordering was a breeze. I received an email from ProVape almost immediately with all the details of my order.
Ordering from ProVape gets a 7/10
Overall ProVape gets a 8/10 score for this section. Customer service was outstanding but the website looks and feels a bit dated. Ordering / adding items to cart was a bit outdated as well.
In Part 2 I will cover Shipping and Packaging with initial thoughts on the devices. It is scheduled for delivery today.
This thread will be updated over the next few weeks as I’ve found that once the initial new gear factor wears off opinions sometimes change.
About my vaping history: I have been vaping for about 3 years now. I generally vape about 4ml to 5ml a day and always vape PG juice from either Halo or Johnson Creek.
I started vaping with a Smoke 51 set that I purchased at a mall kiosk. After a few weeks with that junk I moved onto a Blu set. A few weeks later I went to a Volcano ecig. Eventually I settled in with a eGo and used that for a while. I then got into mods and bought, used, and loved several different Super T devices. I also along the way briefly had a GG Slim that I did not really like.
I have used cartomizers, atomizers, and an eGo tank in the past. I dripped for a long time but recently have grown tired of mechanical mods and dripping. I have been envious of the ProVari for a while now and the Z-Atty Pro has recently became very appealing to me. I am tired of spending money like crazy on atomizers and cartomizers.
Okay, enough rambling and onto my mega review:
Part 1 will be Customer Service at ProVape, the website and ordering
Part 2 will be Shipping and Packaging with initial thoughts on the devices
Part 3 will be a review at the one week mark
Part 4 will be a review at the two week mark
Part 5 will be final thoughts at the 3 or 4 week mark
Part One -- Customer Service at ProVape, the website and ordering:
I had several pre-order questions and used the ProVape ticket system on their website for my initial contact.
[url]https://provape.zendesk.com/anonymous_requests/new[/URL]
I received a prompt and courteous response from ProVape the same day. I then exchanged a few more emails with ProVape and each email was answered promptly and effectively.
Customer Service gets a 10/10
It would be nice if ProVape had phone support but I honestly don’t think it’s needed as they were quick to respond to my ticket and they were quick to respond to my followup emails.
The ProVape website is a bit dated and IMHO is in need of a serious refresh, It’s clunky and not visually appealing.
http://www.provape.com/default.asp
Once you get the hang of the website it is loaded with information. It has video tutorials, owner guides and is generally packed with information.
The ProVape Website gets a 7/10
Ordering is a bit of a pain. Clicking on the ProVari Mini for instance brings you to the Mini landing page but you then must scroll, scroll, and scroll some more to finally reach the color and ordering options.
The Z Atty Pro does not have it’s own stand alone page and is located under Accessories & Parts . I found this a bit odd since it’s both a hot item and a very expensive device. IMHO it should have it own landing page with a user guide and video tutorial.
Once everything is in the cart, the actual ordering was a breeze. I received an email from ProVape almost immediately with all the details of my order.
Ordering from ProVape gets a 7/10
Overall ProVape gets a 8/10 score for this section. Customer service was outstanding but the website looks and feels a bit dated. Ordering / adding items to cart was a bit outdated as well.
In Part 2 I will cover Shipping and Packaging with initial thoughts on the devices. It is scheduled for delivery today.
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