PURESMOKER STOCK STATUS UPDATES (Updated Daily)

[nitewriter]

i guess no one order is going to be sent out...
i order mine on 4/2 (order 13914)...
i got so frustrated since i had no reply from seller that i even email them to cancel my order but still NO answer from seller...
now i have 70 bucks out of my acct, no response from seller AND NO PRODUCTS!
maybe nitewriter (a forum member) can help us facilitate communication... the op seams to have insider connection... if not maybe she can reassure us... she speaks highly of PS... maybe she had many good experience with PS... or maybe not...

PLEASE give them some time before bashing them in an open forum.

The only inside connection I have is that Daniel is my future son-in-law. He will also help to resolve any issues if you PM him.

I can assure you that any problems you are experiencing are temporary. Steve, Joanne, and Daniel are working day and night (very literally!) to get orders out, new shipments in, (past customs) and working out issues with the new system. (A lot of emails were deleted in the transition.) Implimenting this system will assure no future emails are missed, no questions go unanswered, and all customers know the status of their order.

I'd also like to say that Steve is one of the smartest business-minded people I have ever met. It is his desire to provide only the best service and products, to what he considers the best customers in the world! He's taking the necessary steps now to prepare for the current and future growth. It will make all these growing pains worthwhile.

They have put the business before their personal life. They are still not unpacked from the move (almost a month now) and some rooms still don't have furniture. That should also say something about where their priorities are. They hit the ground running the minute they arrived and haven't stopped!

So, a little patience will go a long way to allow a few bugs to be worked out. If you have a problem, take a ticket#, ...if no response in a reasonable time, PM Steve andDaniel here. Steve is a stand-up guy and will not let 1 customer go unhappy if there is ANYTHING he can do. That's just how he is.

My $.02

 

[smitty]

If you think the claims made by any business on their site are accurate, and draw expectations solely from that claim, and not the reality of the situation (taking into account recent claims of slightly delayed shipping, 1600 orders being made in the past couple of weeks, limited staff, and the constant time suck of answering questions on boards and email), then you deserve to be a little disappointed.

Yeah, I guess I should have read the forum more thoroughly before my order. Live and learn.

If I ever open a Cheeseburger stand, I'll definitely think twice about my layaway and credit program.

Too funny!

 

[Flowerpeddle]

I am sorry I ment to say processing. This was my first order with this company. I placed 2 orders on the 31st several hours apart. In my account one said shipped on the 2nd and the other the last time I checked (I believe on saturday said processing). I can not always count on my email server. My internet provider can be unreliable at times. This morning they both said shipped. I received both orders today.

I emailed them before I placed my first order a couple of times for advice since I was new to all of this and they have answered me in a timely manner. I have emailed them about the missing juice and I will update on that.

 

[eclass81]

I am sorry I ment to say processing. This was my first order with this company. I placed 2 orders on the 31st several hours apart. In my account one said shipped on the 2nd and the other the last time I checked (I believe on saturday said processing). I can not always count on my email server. My internet provider can be unreliable at times. This morning they both said shipped. I received both orders today.

I emailed them before I placed my first order a couple of times for advice since I was new to all of this and they have answered me in a timely manner. I have emailed them about the missing juice and I will update on that.

Thanks I'll keep you posted as well..

 

[D_Struct]

Yeah, I guess I should have read the forum more thoroughly before my order. Live and learn.

Too funny!

And I'm not AT ALL saying that they're trying to scam you by stating a quick ship time. Not at all. I have never known Puresmoker to leave someone unhappy when they could help it. They go above and beyond in most cases.

I'm just saying that it's always good to research an online purchase.

Unless they grow 8 arms and get 6 additional hours tacked onto their days, there's just no way for them to keep up with everything AND answer all of the questions that pop up. They'll still get you their product, and you'll be happy with it, but it might not be in your OR their optimum timeframe. Trust me, if they could, they would.

 

[Gahau]

I think you're being way too hasty in canceling your order.

You ordered just 4 days ago. That's ridiculous to be so bent out of shape about it so soon.

Maybe instead of the e-cig, you might want to pick up a script of valium.

Granted, the communication has been slow to come, but there's also been a weekend in between your order and now. They've come on here and posted several times that they were working to get all the orders out. What more do you want?

nonono
please guys, dont get it wrong, i am not badmouthing PS.
i needed this order in a rush, and i have found a supplier that can send it faster, thats why i cancelled the order nothing to do with me been not happy with PS, and i fully understand =)
like i said i order before the weekend and was just hopping that he would send it out before the begginning of this week... thats all
no hard feelings

 

[Gahau]

PLEASE give them some time before bashing them in an open forum.

The only inside connection I have is that Daniel is my future son-in-law. He will also help to resolve any issues if you PM him.

I can assure you that any problems you are experiencing are temporary. Steve, Joanne, and Daniel are working day and night (very literally!) to get orders out, new shipments in, (past customs) and working out issues with the new system. (A lot of emails were deleted in the transition.) Implimenting this system will assure no future emails are missed, no questions go unanswered, and all customers know the status of their order.

I'd also like to say that Steve is one of the smartest business-minded people I have ever met. It is his desire to provide only the best service and products, to what he considers the best customers in the world! He's taking the necessary steps now to prepare for the current and future growth. It will make all these growing pains worthwhile.

They have put the business before their personal life. They are still not unpacked from the move (almost a month now) and some rooms still don't have furniture. That should also say something about where their priorities are. They hit the ground running the minute they arrived and haven't stopped!

So, a little patience will go a long way to allow a few bugs to be worked out. If you have a problem, take a ticket#, ...if no response in a reasonable time, PM Steve andDaniel here. Steve is a stand-up guy and will not let 1 customer go unhappy if there is ANYTHING he can do. That's just how he is.

My $.02

I just hope that you are not taking this the wrong way...
i am not try to bash PS
all i am trying to says is that i made clear that i needed that item fast, read and re read on PS that item ships in 24h if in stock, item was in stock due to the fact that i could sellect it, put it in the basket and paid.
placed the order on thursday, was hopping to ship out on monday or even sat, it would have been fine. the trouble is i have email PS, even PM on this forum... no answer
all i am saying is that i found someone to send me some units faster then PS (and i do understand the whole moving situation)
please guys i am determine to stay friendly with anyone on this forum i have no intention to discredit PS. i just found another alternative of getting my items.
all i am saying previously, and sorry if that did not come out right, order placed still processing no reply concerned customer order placed somewhere else canceled order money not recevied (email have been sent prior to posting)

thats all folks... hope no hard feeling!

 

[smitty]

If you think the claims made by any business on their site are accurate, and draw expectations solely from that claim, and not the reality of the situation (taking into account recent claims of slightly delayed shipping, 1600 orders being made in the past couple of weeks, limited staff, and the constant time suck of answering questions on boards and email), then you deserve to be a little disappointed.

If I ever open a Cheeseburger stand, I'll definitely think twice about my layaway and credit program.

And I'm not AT ALL saying that they're trying to scam you by stating a quick ship time. Not at all. I have never known Puresmoker to leave someone unhappy when they could help it. They go above and beyond in most cases.

I'm just saying that it's always good to research an online purchase.

Unless they grow 8 arms and get 6 additional hours tacked onto their days, there's just no way for them to keep up with everything AND answer all of the questions that pop up. They'll still get you their product, and you'll be happy with it, but it might not be in your OR their optimum timeframe. Trust me, if they could, they would.

I understand. I am certain I will be happy with the product upon arrival. I am sure that they are doing their best at getting everything straigtened out. Steve and company sound like stand up folks based on the comments I have read, which is what drove me to order from them in the first place.

 

[nitewriter]

No hard feelings Gahau. I'm sorry there was confusion over your order. I replied because I know how hard they are working. Glad you understand.

Even though you're trying to put a stop on the order, you wouldn't be sorry if it showed up anyway. (Other than double payment) He has some really great stuff, and you will be stocked for a while.

I hope you get it sorted out. Good luck

 

[Gahau]

No hard feelings Gahau. I'm sorry there was confusion over your order. I replied because I know how hard they are working. Glad you understand.

Even though you're trying to put a stop on the order, you wouldn't be sorry if it showed up anyway. (Other than double payment) He has some really great stuff, and you will be stocked for a while.

I hope you get it sorted out. Good luck

well i wouldnt mind to have product from 2 company... but since i am new to this i did not want to have more then the necessary if we end up not liking the product...
but guys, i am sure PS is doing the best he can =)
i might get a refund AND get the product 8-o jkjk i know this is a business and it seams that the ppl at PS are working very hard

 

[klum]

No hard feelings Gahau. I'm sorry there was confusion over your order. I replied because I know how hard they are working. Glad you understand.

Even though you're trying to put a stop on the order, you wouldn't be sorry if it showed up anyway. (Other than double payment) He has some really great stuff, and you will be stocked for a while.

I hope you get it sorted out. Good luck

Nitewriter, since you have some pull over there Maybe you could mention to them that it would be a nice practice to send out a note/post relaying some average times for delivery and responses? Just set up customer expectations so people don't post complaints xx days after they order. I know they mentioned in a post somewhere that they are up to 6500 customers now with only the 3 of them handling it all, but it's gets frustrating not knowing when or if you will be taken care of. It's great that they put in the new CRM SW, but it seems like it's still a wait for answers. I guess they will eventually get to them since they are all tracked now. I have only had very good service from them so far (5 day deliveries from order to receipt), but, I can see most of the posters points about not knowing. I put in a ticket for a DOA batter a couple of days ago and haven't gotten a reponse yet. I'm not in any rush, but I could see if someone is down to their last battery it could be a problem for them.

Maybe they should hire you to help out. I'm sure they could use it.

kevin

 

[wyzardd]

5 days for mine, unfortunately I wanted it in 4

Seriously tho, I was kind of puzzled about status of my order and if I'd get it in time, but finally realized how slammed he is. Free shipping wasn't overnight? I really don't have anything to complain about. Now I'm just wondering if I can get my next one during the 30 seconds they're in stock. I'll order from him again, soon.

 

[nitewriter]

Nitewriter, since you have some pull over there Maybe you could mention to them that it would be a nice practice to send out a note/post relaying some average times for delivery and responses? Just set up customer expectations so people don't post complaints xx days after they order. I know they mentioned in a post somewhere that they are up to 6500 customers now with only the 3 of them handling it all, but it's gets frustrating not knowing when or if you will be taken care of. It's great that they put in the new CRM SW, but it seems like it's still a wait for answers. I guess they will eventually get to them since they are all tracked now. I have only had very good service from them so far (5 day deliveries from order to receipt), but, I can see most of the posters points about not knowing. I put in a ticket for a DOA batter a couple of days ago and haven't gotten a reponse yet. I'm not in any rush, but I could see if someone is down to their last battery it could be a problem for them.

Maybe they should hire you to help out. I'm sure they could use it.

kevin

I'm glad to help when I can. ...Hey, maybe Steve would pay me with juice???

I don't know how much pull I have, but I will make a suggestion.

I definitely see where 5 minutes a day could prevent a lot of frustration.

According to the title of this thread, it's supposed to be updated daily anyway.

I'll see what I can do.

 

[Spiceweasel]

Brand new here and thought I would say hello. I have been following all the hype on Electric Cigs since I saw a story about them on the new a few weeks ago. After sorting through a ton of reviews and blogs, I came to the determination that PS is the best source available in the US for supplies. I hope this new order that is due in will be large enough to fill the back orders as well as satisfy new ones! I am really anxious to give this a try before the FDA halts imports all together. From what I read, that very well may become the case.

 

[nitewriter]

I talked to Daniel and he said that they are waiting on a shipment. The order is tracked at JFK/ FDA today. If all goes well, it should be here early next week.

Just thought I'd let everyone know.

 

[pegling]

why are there no smilies for crossing your fingers? OK this will have to do then

 

[nitewriter]

I didn't think it would hurt to add the whole convent.

 

[Spiceweasel]

I talked to Daniel and he said that they are waiting on a shipment. The order is tracked at JFK/ FDA today. If all goes well, it should be here early next week.

Just thought I'd let everyone know.

Aww.. In the ticket response Daniel sent to me a few days ago he said early THIS week. * sigh * Oh well.. I will wait patiently

 

[green-lantern]

I talked to Daniel and he said that they are waiting on a shipment. The order is tracked at JFK/ FDA today. If all goes well, it should be here early next week.

Just thought I'd let everyone know.

wait, does that mean the FDA has it now?

I hope that wasn't a stupid question.

 

[eclass81]

I am sorry I ment to say processing. This was my first order with this company. I placed 2 orders on the 31st several hours apart. In my account one said shipped on the 2nd and the other the last time I checked (I believe on saturday said processing). I can not always count on my email server. My internet provider can be unreliable at times. This morning they both said shipped. I received both orders today.

I emailed them before I placed my first order a couple of times for advice since I was new to all of this and they have answered me in a timely manner. I have emailed them about the missing juice and I will update on that.

Still says proccessing and no package today still zero communication..