I've been a customer at RTD vapor for more than half a year now never had a problem & the shipping is always SUPER fast on this last order even though it was a glitch on the part of the USPS Randy re-sent it within 24 hours if that's not TOP KNOTCH customer service then I don't know what is HUGE thanks to Randy @ RTD vapor!! between his great prices SUPER fast shipping and TOP KNOTCH customer service he's got a life time customer here