Received Fasttech item after I have already disputed it. Advice please

[GreenHead]

Ordered $27 worth of stuff from FT on 6/27. It shipped on 7/5. I disputed the charge with my credit card company on 9/5. On 9/10 I saw a notice in my mailbox that a delivery was attempted. I checked my FT tracking # and sure enough it was the FT order sitting at my post office waiting for me to pick it up by 9/25 or the RTS.

I have already ordered the same stuff I need from Ebay, it was more expensive but at least I get it fast. The $27 isn't going to kill me but I don't really need the stuff anymore and I feel 60 days for it to arrive after they shipped is more than enough time to wait. I get stuff from China all the time and I rarely wait more than 30 days.

The PayPal case is still open but my CC company has already refunded my money. I am thinking of just letting the stuff sit there at the post office and let FT worry about if they get it back or not. What would you do? Pick the stuff up you don't really need anymore? Or just let it sit at the post office until they do whatever they're gonna do with it? I'm curious if they will send it all the way back to China or just dump it in the trash.

 

[SupplyDaddy]

Were there batteries, or devices containing batteries in that order? (Big shipping lag item, have to go by slow boat)
Were there items with a long due in date in the order? (Obviously not, shipped on 7/5)
Did you check the actual status of your order after the ship date, and before the notification you received, something that Fastech is very good at supplying and updating?
A $27 ($20 and up) order is automatically setup with free shipping, tracking And insured via fasttech. Did you perhaps change the shipping method without understanding the shipping method?

Regardless, even though fasttech has done everything they can to get you your items, they do not operate the boats and planes that deliver the stuff. They can't control when it gets to you.

Their customer service is very good, normally a message to them (they have a pretty simple setup for you to use) gets things done, or at least they can give you answers. Even if you didn't get your items in a timely manner, they would have asked you if you wanted full credit or a refund.

Sounds to me like you just bypassed fasttech and all of their support and cut their throats with out giving them a heads up.
Pickup the package, contact support and send them their items back (it will go to Florida and they will give you credit for the shipping cost).

 

[Canadian_Vaper]

Get the stuff... Tell your CC company it showed up... Eat the loss...

Is it fasttech's fault it didn't show up? Nope! it's the postal system... why should they be out time and money?

do what is right..

 

[GreenHead]

Yes, one of the items was a contained ELeaf battery. But I made 2 different orders for open 18650 Panasonic batteries from Everbuying.net after i placed that FT order, that arrived in 20 & 25 days. I also placed another FT order for another Eleaf battery for my sister on 7/13 and it arrived in less than 30 days from the order date.

I did contact FT 30 days after the item shipped and asked them what is the longest I should wait before they send a refund or replacement. They basically told me there was no max time length to wait for an item to come in. To me, and maybe I'm out of line here, but that seemed unacceptable to me. So I told them at that time, if I didn't see any progress in the tracking info by 9/5 I would dispute the charge, which is exactly what I did.

I do feel bad for FT, despite the ridiculous wait time, and I'd like them to at least get their items back. If I refuse to accept their shipment, will they get the items back from the post office?

 

[rhelton]

Yes, one of the items was a contained ELeaf battery. But I made 2 different orders for open 18650 Panasonic batteries from Everbuying.net after i placed that FT order, that arrived in 20 & 25 days. I also placed another FT order for another Eleaf battery for my sister on 7/13 and it arrived in less than 30 days from the order date.

I did contact FT 30 days after the item shipped and asked them what is the longest I should wait before they send a refund or replacement. They basically told me there was no max time length to wait for an item to come in. To me, and maybe I'm out of line here, but that seemed unacceptable to me. So I told them at that time, if I didn't see any progress in the tracking info by 9/5 I would dispute the charge, which is exactly what I did.

I do feel bad for FT, despite the ridiculous wait time, and I'd like them to at least get their items back. If I refuse to accept their shipment, will they get the items back from the post office?

What you did was wrong. You ordered the stuff and instead of handling it the proper way you tried to cancel payment. You should pay for the stuff you ordered since this is your fault. And sell it or put it away for a later time and make better choices in the future.

 

[Canadian_Vaper]

You're not in the wrong though. after 60 days I always start a mail investigation.. Next time instead of a chargeback start an investigation.

PS: Next tiem use DHL global mail.. it's cheap and quick enough...

 

[GreenHead]

What you did was wrong. You ordered the stuff and instead of handling it the proper way you tried to cancel payment. You should pay for the stuff you ordered since this is your fault. And sell it or put it away for a later time and make better choices in the future.

I asked FT how long I should wait before disputing a charge and they wouldn't give me a set in stone date. How long was I supposed to wait? It had been 70 days since I placed the order. Should I have waited 6 months? A year? I don't like pushing people to resolve an issue that I feel is their fault. I contacted them once, explained the issue, waited for a concrete answer, didn't get one so informed them a month ahead of time exactly what I was going to do.

I will probably pickup the items, call my CC company and send them back to Florida like another poster here suggested. But 75 days for it to arrive? That's a long time.

 

[daviedog]

Don't buy batteriez from China.
You can open a ticket at fasttech when ever you choose. Don't like the answer, you may cancel right there.
Waiting quietly, then going to cc company is not cricket..

 

[Burnie]

I think I would be asking the USPS "WHY THEY TOOK SO LONG TO DELIVER", this is NOT FT fault, they sent it in good faith, it is the USPS that was the problem. I would bust the USPS chops, but do the right thing with FT, it was not their fault. JMHO.

 

[Winchester]

Hi, First did you use "Free Shipping"? If you did that was your first mistake. Did you look at the item you ordered to see if that item was "In-Stock"? Never order anything that is "Not In Stock". Wait until it is "In-Stock then order it. Never buy anything from them from Nov. until Apr. too many Holidays. All ways pay for shipping and a tracking number. If you follow this advise you will get an order in from 7 to 14 days. This is tried and true. I have been doing it this way for 4 years now. Lastly never buy batteries from them.

 

[GreenHead]

Thanks for the advice. A lot of helpful info on dealing with FT was posted here. One of the items has already failed on the order I placed right after. I'm not feeling so bad for them now. I'll let them figure out how to get it back from USPS. My CC company says as long as I dont pick up the package, I wont be charged for the items. I'll probably just order from EBay in the future, but if I do order from FT again, I know when to order from them, what not to order, and what shipping options to use. Thanks

I think I would be asking the USPS "WHY THEY TOOK SO LONG TO DELIVER", this is NOT FT fault, they sent it in good faith, it is the USPS that was the problem. I would bust the USPS chops, but do the right thing with FT, it was not their fault. JMHO.

According to their tracking info, the items reached the destination country on the 7th, and were at my front door on the 10th. I can't blame USPS for getting the package to me in 3 days of arriving in the countty.

 

[TVC70]

You say you don't really need the stuff, but think hard about whether that's actually true. Given the FDA's attack on vaping, that stuff you don't see a use for at present could come in handy at some point in the future. How you handle the situation is totally up to you, but, were it me, I'd go pick up the stuff, then contact FT and have them send me a new bill via paypal, then pay for the stuff, since they did honor their end of the sale and it did reach you, even if it took longer than expected.

 

[NealBJr]

I asked FT how long I should wait before disputing a charge and they wouldn't give me a set in stone date. How long was I supposed to wait? It had been 70 days since I placed the order. Should I have waited 6 months? A year? I don't like pushing people to resolve an issue that I feel is their fault. I contacted them once, explained the issue, waited for a concrete answer, didn't get one so informed them a month ahead of time exactly what I was going to do.

I will probably pickup the items, call my CC company and send them back to Florida like another poster here suggested. But 75 days for it to arrive? That's a long time.

I've had no problems with FT. They do their best to get the products to you as fast as they can. If they have a date "to be sent", that is because their supplier promises that... sometimes their suppliers don't live up to what they've promised to FT, and they get a delay before it ships. If it's a battery from another country, there could be some severe wait times. If there's one product holding up the shipment, they usually split-ship the package.. they've done this for me quite often, and did it for me for the order currently in the mail.... I ordered some cables, and an ecig mod, and an atomizer... the cables were delayed, so they shipped what they had, and asked me what I wanted to do about the cables.. I chose wait.

The mod should be here soon. Now, if what you ordered had batteries, it could take a LONG time to get to you. It has to go through China customs AND the US customs. It may even be delayed further by your local post office... that's not their fault. look up the tracking number and see when it was shipped, and where the delay is. If they shipped it reasonably quickly, it's wholly out of their hands, and not something they have any control over.

What would *I* do? I am the sort of person who relies on honor. If there is an error, I personally do my best to live up to a reputable standard... what if that was YOUR company, and someone did that to you.. what would you want done? I had a case where FT accidentally shipped an extra Kayfun clone. I could've kept it without anyone knowing but me. When I opened up a support ticket, it took them a while to understand what happened and that my Kayfun was not defective. Once they did, they gave me an option to return it and get credit for the mailing or purchase it. I chose to purchase it since it was a good atomizer.. they gave me a discount on it too.

It's all about Karma to me. FT does their best, and has always been honorable to me... I don't see why I should let them suffer for something they didn't have any control over. Since I do buy from them fairly often, store credit is ok with me... perhaps if you plan on ordering from them, offer to pick it up and ship it to them (they have a Florida RMA office). If not, it will probably be stuck in mail limbo forever.

 

[r77r7r]

To be clear, a delay can be expected when ordering loose 18650's, not an internal battery mod? Does choice of shipping affect this? Thanks

 

[Gramdogg]

I asked FT how long I should wait before disputing a charge and they wouldn't give me a set in stone date. How long was I supposed to wait? It had been 70 days since I placed the order. Should I have waited 6 months? A year? I don't like pushing people to resolve an issue that I feel is their fault. I contacted them once, explained the issue, waited for a concrete answer, didn't get one so informed them a month ahead of time exactly what I was going to do.

I will probably pickup the items, call my CC company and send them back to Florida like another poster here suggested. But 75 days for it to arrive? That's a long time.

Just write return to sender on it. If you receive the items your committing CC fraud and if you don't send them back you are committing CC fraud. FT got their money, the money you were refunded was the banks not FT's. The bank has insurance to cover it but either way it could be bad news if anyone investigates. Just Return to Sender it's free.

 

[GreenHead]

Just write return to sender on it. If you receive the items your committing CC fraud and if you don't send them back you are committing CC fraud. FT got their money, the money you were refunded was the banks not FT's. The bank has insurance to cover it but either way it could be bad news if anyone investigates. Just Return to Sender it's free.

I thought about this very same thing. According to the final notice note from USPS, the item is automatic RTS on 9/23. So I'll just let it sit there.

To be clear, a delay can be expected when ordering loose 18650's, not an internal battery mod? Does choice of shipping affect this? Thanks

Weird thing is I had an internal battery mod from FT ordered 3 weeks after this order and it arrived in less than 30 days. I also made 2 orders from Everbuying.net from China for loose Panasonic 18650s, they arrived in 20 & 25 days.

I'm not saying this is completely FT fault, but it's part of the game China vendors risk when they send stuff overseas. As I consumer, how long am I supposed to wait before contesting a charge? 60 days? 90 days? 180 days? No one has given me answer on that including FT.

From what I understand FT has also made things hard on themselves by trying to get over on customs somehow, so many of their packages are delayed due to extra scrutiny. I don't know if this is factual or not. Maybe someone could chime in.

 

[Gramdogg]

Legally you must send a dispute letter within 60 days of the first statement that contained the mistake to the address for billing inquiries. Then the creditor must do an investigation and resolve it within two billing cycles or 90 days, whichever comes first. So if the statement comes a month later 90 days max. I've had stuff take 6-8 weeks so wait the full 59 days. It's FT's responsibility to refund your CC though after you return it. They should catch it and keep it automatically but if it shows up as a credit on your statement just let CC know it's their money they already refunded you. I kept it in the past only to have it show up as a debt on the next statement when I didn't have money to pay it back... I already spent it again.

 

[Gramdogg]

Even more funny I once had a refund on a statement that was then debt on the next statement so I paid it back and it came back as credit 4 months after the credit was 1st issued. May be what happens to you here as well, it was a simular issue.

 

[bwh79]

As I consumer, how long am I supposed to wait before contesting a charge? 60 days? 90 days? 180 days? No one has given me answer on that including FT.

FastTech won't tell you when you should contest the charge, because you shouldn't contest the charge. It was not a fraudulent charge. FT held up their end of the bargain, and shipped the item. Their part is done. They're out of the game, and it's between you and the shipper, now. You had tracking, find out where the item is and get them on the horn, is what you should have done. Had you contacted FT and asked them the right question (i.e. "can I have my money back please?" and not "I'm just gonna take it back by force, when's a good time for you?") they probably would have worked something out with you. Now, you'll be lucky if they even take your business again. And before you go all "I'm never giving them my business again anyway," remember that they didn't do anything wrong. You ordered an item, they shipped it. They have no control over what happens after that. It's out of their hands.

When you filed the dispute with your CC issuer, were they aware that the item had shipped and you had a tracking number? Or did you just go "baww, they took my money and never sent my stuff. Make 'em give it back!"?

 

[retired1]

It's cases like this that cause companies to eventually quit selling to specific regions. Paying for an item, and then doing a chargeback after it's shipped is nothing more than pure fraud. Obviously, the credit card company was not given the full story or truth, otherwise they'd have never approved the chargeback.