Recieved an opened and dry fired digiflavor upen

[MrWarspite]

In my most recent order, i received my digiflavor upen with the factory seal open and the plastic casing removed. Opening the box, immediately get the smell of burnt cotton. Disassembling the kit, I can see it was fired with no liquid in it prior to me receiving it. The included coil head had yellowed burnt cotton, the o rings were yellowed, the tank and drip tip had a burnt residue on them that i was able to wash off but can't get the burnt cotton smell out of them. Even with a new coil head, using the spare glass tank and replacing all the o-rings, that burnt taste is still there.

I tried to get a refund through a customer service ticket and they are offering me $4 refund. What the heck???

I ordered a new product, and received a product that had been opened and used improperly before ever receiving it.

 

[puffon]

File a PayPal dispute if necessary.
Makes you wonder if customs was checking it.

 

[MrWarspite]

Yeah, that will be the next step. Waiting to see if their customer service dept will do the right thing first. The other $60 worth of gear came fine and unopened.
I've never had a problem with 3fv before. They started by offering me a $2 credit, then went up to $4. I dont think i'm being unreasonable wanting a full refund.

 

[MrWarspite]

They are sticking to their $4 refund. Not that it matters in the grand scheme of things, but you just lost a customer 3fv.

"Dear,

I understand your feeling and sorry for the situation. If you want to refund item# 22577, you should return this item to us. It also will come up a higher shipping fees. You should pay for the shipping fees of returning. If it is lost in transit, we won't take responsible of it. And I don't suggest you to choose this way.

And as this situation, here are the solutions for your reference.

1. We would like refund $4 as store credit to you

2.We would like to offer you a new item if you can pay $16 USD to get a new item from the manufacturer and reship the item .

Could you please tell me your option?

Regards, "