Reo customer service

[Chiku]

I posted this in the Reo forum a little while ago, but I also feel that it should be posted here. mods, if I shouldn't have I apologize.

I just need to give a shout out to Rob and a huge thanks, his customer service is amazing.


i had a package where I had ordered multiple items and 2 (of the same item) were missed, on this shipment. I Pm'd him here, and he responded right away and the replacements were sent out right away.


yesterday I sent him an email, because USPS showed them as shipping info received for a month, but no movement. I wanted his advice, I know next to nothing about USPS and shipping, and I didn't know if they were lost or what. I picked the cheapest shipping option, so no insurance. This is in no way Rob's fault, it is mine for choosing that shipping option and USPS.


he replied today that he is sending me another package, these are not cheap parts, it is 2 RM2's. I am completely blown away, I have never had customer service like this. All he asked is that if I receive 2 packages to send one back.


So now I am trying to pick out the mini 2.1 to complement my collection....


again Rob, thank you. I am so grateful. You truly went above and beyond.

 

[Chiku]

Sorry just to add to that, shortly after I picked out my mini 2.1, a silver vein. Got it a few days ago and loving the small form.

 

[super_X_drifter]

Sorry just to add to that, shortly after I picked out my mini 2.1, a silver vein. Got it a few days ago and loving the small form.

Yep, don't let it's small size fool ya, the Mini 18490s pack a wallop

 

[_more_]

I like knowing CS is available for my REOs anytime of day and sometimes night. PMs or phone calls is fast and courteous and might i say makes me smile. PLUS CS is available on the Reo forum from the supplier himself and he/redeyedancer/Rob even takes time to welcome and talk to people. You can tell when someone loves what they make and sell. The REO is my only mod because it is the best imo.