Response to Arry's P18 Review

[forcedfuel50]

Hello Arry,

This is in response to your P18 review. I’ll PM you a copy too, in case you miss this post.

I am sorry to hear you are having problems with your Precise. This is the first I’ve heard from you that you are having any problems with it and I hope you will give me the opportunity to correct them for you, free of charge. In checking my records, neither I nor my distributors sold a new one to you, but regardless, I stand by my product, new or used.

First, you said that there are chuck marks on the unit: Please know that I offer a free lifetime polishing on my units and would be happy to remove those for you. Please know that I would never knowingly send out a new unit with chuck marks/scratches, dents etc, I take great pride in my finish work and all units have the finish polish, assembly and inspection done by me and me only. Also, my units are not chucked on the finish polish, they are put in a jig that is chucked and the jig holds them on the inside, thus elimating any chance of marks by the lathe.

Second, on the catching button spring. This only applied to a few P18 units and did not effect the P16 or P10 and has been corrected for several months now. It is a simple fix as I only need to machine a few thousandths off the inner diameter of the spring chamber. Again, I will be happy to fix this for you.

As far as some brands of cartomizers having a harder draw, which brand are you having trouble with? I have many customers who use cartomizers without trouble, however, if there is a certain brand that is too tight for you, I can machine an air slot in your center post, free of charge of course.

Do know that I have also designed a locking button for the Precise that will be available shortly and is a direct drop in for the P16 and P18 J I can't help but beccurious though, you emailed me several months ago with many concerns about it not having a locking button and i had advised you it didn't and wasn't a good fit for you due to your concerns, yet, you apparently went ahead and acquired one anyway?


Just let me know when you’d like to send it in to make the corrections and I apologize for the inconvenience.
　
Send to:
Super T
Box 331
Sauk Rapids, MN 56379 USA

 

[arry]

Hello Arry,

This is in response to your P18 review. I’ll PM you a copy too, in case you miss this post.

I am sorry to hear you are having problems with your Precise. This is the first I’ve heard from you that you are having any problems with it and I hope you will give me the opportunity to correct them for you, free of charge. In checking my records, neither I nor my distributors sold a new one to you, but regardless, I stand by my product, new or used.

You did but you didnt know it I even have the receipt with your signature on it , says. "Thank you! David"

First, you said that there are chuck marks on the unit:

I said "but for what looked like Lathe chuck marks on it"

Please know that I offer a free lifetime polishing on my units and would be happy to remove those for you.

Done it my self thank you .

Please know that I would never knowingly send out a new unit with chuck marks/scratches, dents etc, I take great pride in my finish work and all units have the finish polish, assembly and inspection done by me and me only. Also, my units are not chucked on the finish polish, they are put in a jig that is chucked and the jig holds them on the inside, thus elimating any chance of marks by the lathe.

The marks were of equal distance to each other all the way around the body , i only suggested chuck marks because thats what they looked like .

Second, on the catching button spring. This only applied to a few P18 units and did not effect the P16 or P10 and has been corrected for several months now. It is a simple fix as I only need to machine a few thousandths off the inner diameter of the spring chamber. Again, I will be happy to fix this for you.

As I said you know about it and you have a fix .

As far as some brands of cartomizers having a harder draw, which brand are you having trouble with? I have many customers who use cartomizers without trouble, however, if there is a certain brand that is too tight for you, I can machine an air slot in your center post, free of charge of course.

Machining a slot in the center post does not address how you would get air down to the slot or centre post .

Do know that I have also designed a locking button for the Precise that will be available shortly and is a direct drop in for the P16 and P18 J I can't help but curious though, you emailed me several months ago with many concerns about it not having a locking button and i had advised you it didn't and wasn't a good fit for you due to your concerns, yet, you apparently went ahead and acquired one anyway?

Because you said you were making a locking mech , but you also said the shockwave would be ready by Dec 2010 ?? .


Thanks for your kind offer but unless you pay the postage costs to the USA its really not worth my while .

Kindest Regards

A

 

[forcedfuel50]

You did but you didnt know it I even have the receipt with your signature on it , says. "Thank you! David"


I said "but for what looked like Lathe chuck marks on it"




Done it my self thank you .



The marks were of equal distance to each other all the way around the body , i only suggested chuck marks because thats what they looked like .



As I said you know about it and you have a fix .




Machining a slot in the center post does not address how you would get air down to the slot or centre post .



Because you said you were making a locking mech , but you also said the shockwave would be ready by Dec 2010 ?? .


Thanks for your kind offer but unless you pay the postage costs to the USA its really not worth my while .

Kindest Regards

A

Yes, absolutely, i will reimburse you the postage. Am i to understand you ordered this under a name that was not your real name ? Regardless, shoot me the order number or Name that your unit was ordered under and the approximate date it was ordered so i can see when it was shipped out and what batch it was in.
When i get your unit in, i'll fix all the problems you are having. I'll even photograph it for you before it goes back for your inspection and if you want vents or slants added, just ask and they are yours!

Best regards,

David

 

[forcedfuel50]

Also, i forgot to mention, when you send it in, make sure to include one of the offending atomizers that the airflow is tight on so that when i machine your unit, i can be sure i cured the problem before sending it back out. Oh, and don't worry, i'll return any atomizers you send me to test on it Also, i forgot to ask, approximately how long have you owned this unit? Lastly, and i asked above, but what brand cartos are you using that have too tight a draw on?

Also again, the shipping address is:

Super T
Box 331
Sauk Rapids, MN 56379 USA

I'll reimburse you the shipping too, so no worries there. Also, please send it with a tracking number for your peace of mind and safety.

Thanks Arry!

David

 

[New_World]

David makes a great product and stands behind his products 110%.
He has always went the extra mile and then three more miles.
Being a long time fan of super T... I've personally experienced this.


David has a passion for excellence in all he does.
My hats off to you David.



I hope everything works out well for you arry. =)

 

[forcedfuel50]

Just to follow up Arry,

I checked through my records again, and I still can find no record of a sale to you despite your claim that you bought it new from me. I've Pm'd you twice as well as posted that i need the name and/or order number it was ordered under, and though you've pm'd me back and made several posts arguing with people, even taking the time to post up pictures mocking Vaporologist, you've failed to answer my most basic and easy question about the order number and name, so I'm reminding you again to provide me that information via PM .

Second, you indicated in your post above that it wasn't worth it for you to send it to me to be fixed "unless I paid for postage", which i agreed to do. You then changed tacts and pm'd me saying you were now going to have a local machinist fix it. Please note: a local machinist will not have a special jig to chuck it with thus likely causing marks in it, nor will they know exactly where to machine or how many thousandths to machine off. I have built a special jig for each of my three Precises that allows me to machine and polish them without marking up the body and most importantly i know exactly where to machine and how much to machine off.

Just a reminder, if you have anyone else other that Super T work on your unit, it will void the warranty. You indicated later in your PM to me that you may have a "pending sale" on it to someone. Please note that by trying to fix it there, you will also be voiding the warranty for the customer you are trying to sell it to.

Please, i am really trying hard to buy into the legitimacy of your claims. Help me, help you....Please forward via pm the name and/or order number of your order. Also my offer still stands to fix your unit, free of charge and i will pay all postage.

David

 

[forcedfuel50]

Arry, i see that you posted up a scan of the receipt. The problem is, that is a receipt for a US customer and you are from the United Kingdom, international customers Prior to last month were not able to order through the shopsite, so that can not be your receipt, it has to be a receipt for a US customer. Also, you blocked off the all important name and order number on it. I'm still waiting for you to produce it. I noticed you said in PM now that someone purchased it for you.

So if i am to understand you correctly, after i had advised you a few months ago that I did not recommend you buying the Precise due to your grave concerns about a non-locking button, you went ahead and enlisted a cohort in the USA to sereptiously purchase the unit and send it to you, whereas you sat on the unit for several months with your "claimed" defects, to then bring the defects up in a "review", never having informed me about them. You then go on to bash it for not having a locking button, something you knew full well when you secrectly enlisted sometime to buy it for you!

I then offer to fix claimed "defects " free of charge and you then stated, it wasn't worth the money to send it to be fixed unless i paid for postage, which I then agreed'd to pay the postage for you, you then changed tacts and said you were going to have someone locally machine it. After advising you the warranty was void if someone else tried to machine on it, you now claim this morning you have sold it to someone.

You know what Arry, i don't have time for your games. You have dragged my name and reputation through the mud with what is clearly to me a review with false claims in it (such as chuck like marks on it). I have many customers waiting patiently for their units, and you are wasting both my time and their time.

Best regards,

David

Now that you indicated you have sold the unit as of this morning, i will consider this closed. Also, so it doesn't rear it's ugly head, as you made some untrue posts regarding PM's i sent you (i see that you subsequently deleted those posts), may i have permission to post all PM's i sent to you? You can PM me your permission. I forwarded them on to the moderator already.