Smoking iqos, the atomizer is off, can't charge it, what should I do?

[MikeIlumi]

I am trying to charge it, but all in vain, it isn't charging. I tried about 4 different USB's. None of those I tried worked. It is charging the Stick, that's it.
If anybody knows what to do let me know.

 

[stols001]

Good luck on that one wait.... I think Rossum has one @Rossum . can you help this poor soul?

It's probably broken honestly. But maybe not!

Good luck. Is it under warranty?

Anna