Supplier Negative Review
Name of retailer:
PraxisPotions.com (praxis Vapors)
Date of your initial complaint to the supplier
Apr 30, 2016
Method used when initiating complaint with retailer
Website ticket system
Ticket number (if you were issued one)
General nature of complaint
Shipping
Briefly describe your problem or issue
On April 28th I bought a praxis and Thump Atty on sale from PraxisPotions.com, I already have a copper 18650 Prax1s mod and really love it, the mod was reduced by 50% so i decided to add a SS to the collection.
Added a Thump atty, also on sale, the total came to about $99. When purchasing it they cleared state that the product would ship within the next 24 to 48 hours. This was a deciding factor as I dont live in the USA and someone in miami, who is returning back home tomorrow, would bring it to me.
My credit card has been charged and it's been 1 Week without the purchase moving from 'Processing'. I have written to through their website 3 times (2 to sales, 1 to support), each time the site letting me know i'd hear from them in the next 1 ~ 3 business days. I HAVE YET TO HEAR A SINGLE WORD.
At ths point i'm going to wait until early next week, otherwise I'm going to initiate a dispute with my back (can someone tell me what's the minimum amount of time for this?)
I love their products but I'm highly disappointed with buying from them directly, I thought they would be more professional given the quality of what they have
Added a Thump atty, also on sale, the total came to about $99. When purchasing it they cleared state that the product would ship within the next 24 to 48 hours. This was a deciding factor as I dont live in the USA and someone in miami, who is returning back home tomorrow, would bring it to me.
My credit card has been charged and it's been 1 Week without the purchase moving from 'Processing'. I have written to through their website 3 times (2 to sales, 1 to support), each time the site letting me know i'd hear from them in the next 1 ~ 3 business days. I HAVE YET TO HEAR A SINGLE WORD.
At ths point i'm going to wait until early next week, otherwise I'm going to initiate a dispute with my back (can someone tell me what's the minimum amount of time for this?)
I love their products but I'm highly disappointed with buying from them directly, I thought they would be more professional given the quality of what they have
