Hey Cam,
Yes, i know its not your fault, and i already stated that on other post.. It's not your fault about the delay, but the mail services.
Some friends in Portugal are having
"same issues with other sites" (LF, Easyworld, Misteliquid).
For what some friends are telling on our forums, is that Royal Mail are having some issues, and thats causing it.. I just stated 'e-cigz.co.uk' as i could only state from the UK, sorry on that.
Only thing i can point you on, is to a better communication with your customers (i know it can be hard sometimes, and u could have alot of emails to respond), but try to improve there and that's all
Thanks! Ill be waiting for them and then inform you when they arrive!
Ill be waiting for the Tracking Number to track the order also.
Best Regards Cam