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Standing behind products you sell...

Discussion in 'MyVaporStore' started by sturner6, Sep 2, 2018.

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  1. sturner6

    sturner6 Full Member

    Feb 26, 2012
    here
    I purchased a Smok G150 kit among a bunch of other things from MVS back in May 2018. I am living overseas, and the order was lost in-transit. I only received it a few days ago.

    While I was thrilled to finally receive my order, that good feeling was short-lived when I realized that the G150 mod was DOA (dead on arrival). It will not take a charge to one of the internal batteries (getting battery error message), and is thus, essentially a “brick”.

    I have contacted your customer support several times but am only getting generic form-letter replies. I need a HUMAN reply. Since I am overseas I need to handle return and replacement in a special way.

    Please understand, I am living in a country where it is now illegal to import e-cigs (even though it is not yet illegal to use them), so the only way I can handles this issue with you is while I am in the USA next month.

    PLEASE HAVE SOMEBODY CONTACT ME! I will be in the United States for only one week next month so I need to arrange for the return and replacement for that timeframe.
     
    • Optimistic Optimistic x 1
  2. DB MICHAEL

    DB MICHAEL Supplier Associate ECF Veteran

    Aug 30, 2014
    New York
    I apologize for the delay and inconvenience. We were closed for the weekend due to Labor Day. Please private message me your order number and your email address.
     
    • Like Like x 1
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