I asked the following question of you on another forum and you referred me to your policies section for the answer....
What guarantees do you offer the buyer if their order is confiscated and/or destroyed by Chinese or U.S. customs?
Here's what I found.....
Customs: It is your responsibility to know your laws and regulations in your country. eVapor can not be responsible for any issues or delays caused by customs or border contols in your country.
I know you said you havent had a shipment returned to China by customs yet and see that if this does happen, then the above states that you will just re-send it.
I think from the above the answer to my question is, and please correct me if I am wrong,
"If customs confiscates and/or destroys the order then we, the buyer, lose our purchase and our money"
I'm not trying to be awkward or unreasonable here just looking for a "yes or no" answer so I'll know whether it would be worth my while to pay you a higher price,for that extra insurance, for a sort of "customs" guarantee (if there is one) or if I should just buy straight from China myself if there's no additional benefit.
You have a valid concern, and I have been through this as a consumer and a supplier more than a few times. I have sweated and tracked and waited and tracked some more with many orders. Most china sites you will see the same type of policy, and when asked most will tell you they have had no problems but will resend if they get it back. My supplier has the same policy, and it has never had to be further pursued. Not that it doesn't happen and I am sure it will. We will have a meeting tomorrow and conference with my supplier and address this, and post the results here after.
All our shipments require a signature, so we know when and who gets it. My thoughts are possibly a "customs insurance protection" option for customers to choose if they wish? This could be a flat rate or a percentage of the order placed. Do you have an opinion? Would, for example, the offer of an extra $2 assurance on the reship or refund in the event of a customs hold or refusal persuade your business? The amount is just thrown out there for a response. Any opinions from folks would be appreciated.
As for paying a higher price we have set great prices, and I am confident they are as low or lower than anywhere. There are real benefits to having a real USA contact to get China prices. I have tested my shipper for a couple of months along with many others before deciding to use the ones I am using as a source of supply. There are many companies out there doing dropshipping and fulfillment for many other companies and even for thier own competitors. And with the future of this business somewhat of an unkown, an international supply IMO is the best way to go. If we shut down in the USA, we can continue to run elsewhere around the world.
I have worked very hard sourcing the right suppliers for my businesses, and I am confident in the end results. Our PV supply business is very young and any input and suggestions from folks are appreciated.
BTW USA produced, lab tested, and shipped juice is coming soon... stay tuned
