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The Ritual began, and then...

Discussion in 'ProVari' started by JesByChance, Feb 25, 2012.

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  1. JesByChance

    JesByChance Senior Member Verified Member ECF Veteran

    Dec 23, 2011
    I've been vaping for a few months now. The batteries I was using were V2Cigs extra long (which I sold to a friend who is going through the process of quitting analogs) and a VV passthrough I got from The passthrough let's me vape at 3.3, 3.7 & 4.0 volts and I really LIKED that ability. Definitely made vaping with different atty's more enjoyable and for the first time, I was really tasting the juices. The person that got me introduced to vaping recommended the Ego Mega VV, and then some fluxo's from gotvapes and some juice from another vendor. For someone starting out, I was a little put-off with having to go through multiple websites, leaving my credit card info, registering,'s a PITA. So, I searched and searched and saw the V2cigs starter kit, two batteries, cartridges, everything I need in one order. So, despite the suggestion, I went with the V2 and it worked well for what it's intended, which was to get me off of analogs. But now I'm spoiled with this VV passthrough and I rethink purchasing the EGO VV. I would come across posts about the Provari but the cost kept me from just pulling the trigger on it. I went back and forth between the Ego, lavatube and the Provari but in the end, reading about the quality of the product and hearing about the customer service, I opted for the Provari. I figured, with the ego, I'd eventually have to replace them and yeah, I could buy probably 5 ego's for the price of one Provari WITHOUT the batteries. I could buy two lavatubes but in the end, with the quality design, components and material of the Provari, I decided that in the long run, the Provari would actually save me money and headaches. So, I clicked "checkout"....

    On to the Ritual part:
    I'm sure most of you can relate to there being a sort of ritual when the small, rectangular box arrives in the mail:


    Actually, I think for the majority of us, the ritual began after we hit "checkout" on the website, camping the order status to see when it changed from processing to shipped. My click happened Valentines Day in the evening. Shipped out Wednesday and arrived Saturday! Definitely stalked the postman checking tracking quite a bit.

    I had ordered the starter kit and was able to get hold of David and asked if I could upgrade to the black satin one. He said I still had time and all he needed was approval for the upgrade and of course, I approved it!

    Saturday morning, I get the mail and there it is! :mail: It felt like Christmas when I was a little kid, anxiously waiting for this particular package to arrive. I went inside and cleared the table. It really felt like some kind of ritual opening up the box. Reminds me of Indiana Jones and the Lost Ark, when they opened it up! Exciting!

    I CAREFULLY open the box and BAM:


    All packaged nice and carefully. I'm excited, so I start unpack the box and laid out the contents nice and :D


    Charger, Check! Cord, Check!, Provari, Check! Batteries, Check! Carto's, Check! Drip tip..whoa, that's a plus! Check!

    Then the "and then..." saga begins. As I mentioned earlier, I upgraded to the black satin one. In all the excitement, even being able to see through the clear bubble wrap, I failed to notice until I went to reach for it (saved the best for last to open, of course) and...


    NOOO!!! I mean, well, yes, it's a Provari but it wasn't in black. I was soooooo sad because thoughts went through my mind of not being able to use it since it was going to have to be exchanged for a black one and I'd have to wait an eternity (doesn't it seem that long when waiting for one of these bad boys?!) before I got the right one. I was fortunate enough to get hold of MonsterKenny and also fired off an email to David hoping to get a response. At this point, I'm hoping that all the praise about Provapes customer service wasn't just vapor (pun intended!). It wasn't. I got a response within an hour from Kenny and he told me he also informed David, who e-mailed me within a couple of hours. David was very apologetic and assured me that they would work with me to get it resolved. In the meantime, they graciously allowed me to use this device until mine arrived. More pics of it as the ritual MUST continue, right?!:



    Sunday, received the order confirmation! Post office, of course is closed Sunday and was closed Monday for Presidents Day. So...I camped usps again!! On Tuesday, got the estimated delivery of the 23rd and on the 23rd it arrived and the ritual began AGAIN, minus the pomp and circumstance (batteries, charger, carto's, etc...).


    Carefully opening box (cause I'd have to re-use this one, of course!):


    ah...I see black!

    Finally unwrapping:


    and it's beautiful...elegant, really. You can both feel and see the quality of the Provari:


    Since I was returning the satin one, I just HAD to take side by sides of them just to know that once, just briefly, I had two Provari's:



    My experience with the Provari is much like many here. This thing is heavier than what I've been used to but I'm good with that. I like the solid feel and heaviness to it. It's not too heavy to carry around in my pocket, mostly wear jeans and it's not really noticeable unless someone asks if I have a Provari in my pocket or if I'm just happy to see them! :hubba:

    The menu system is not hard at all. I really like it and got used to it almost immediately. Check battery, power off, change voltages, even checking ohms on atty's. Easy peasy. Very well made.

    Performance, really can tell a difference in the way this performs vs. what I had previously, which is the V2cig and much more flexible than the ego mega vv I was eyeing initially.

    All in all, I'm extremely satisifed with the product and due to the unanticipated testing of Provapes customer service, extremely satisfied with service. I DID ask for the blue LED option, of course but they still don't have 'em...which enters the though, I might need a second one as a spare in case I have to send one in sometime in the future but it was hard enough justifying this one.
  2. burns_erin

    burns_erin Vaping Master Verified Member ECF Veteran

    Mar 22, 2010
    The ArmPit of Texas
  3. JesByChance

    JesByChance Senior Member Verified Member ECF Veteran

    Dec 23, 2011
  4. Butters78

    Butters78 Vaping Master Verified Member ECF Veteran

    Now I know what to expect! Thank you so much. I just wonder if that box will fit in my apt mailbox or do I have to get it from the office. If it's the later I have to take off work early lol. I'm not going another night without my Provari! I ordered on the 20th!! I'm in pain!! LOL.. oh no.. now u have me contemplating me to change my mind and get a black satin. Haha
  5. rem700

    rem700 Super Member Verified Member ECF Veteran

    Jul 29, 2011
    Congrats, I have only had mine a couple of days.
    Seeing them side by side would be hard to choose but think I still prefer the satin, Perhaps calling Dave and see how much for a slightly used Satin would help them out on the return shipping and all:D

    One of the first things I did after getting my Provari was putting it in my pocket and giving the wife a hug and saying yes honey I am happy to see you but its my new Provari in my pocket.:vapor:
  6. Shortstuff116

    Shortstuff116 Ultra Member Verified Member ECF Veteran

    Nov 2, 2009
    Bellingham, MA
    Very nice play-by-play and glad everything worked out with your order. But I gotta tell ya, after having 2 beautiful Provaris sitting on my table, it would be next to iimpossible for me to part with one of them. I will be ordering myself a second one for backup someday but I would do whatever I could to keep what you have there.

    Glad you like your new Provari and feel confident that you made a great purchase!
  7. Butters78

    Butters78 Vaping Master Verified Member ECF Veteran

    Lmao I'm actually considering looking up the dimensions of that flat rate box then actually measuring my apt mailbox to see if it'll fit. I need help!
  8. Frick

    Frick Ultra Member ECF Veteran

    Jan 3, 2011
    That was good of them to allow you to vape the one you received while sending you the correct one.

    Many companies would have insisted on receiving the incorrectly-shipped item before sending out another.

    Nice mini-review. :)
  9. MrGiggly

    MrGiggly Senior Member Verified Member ECF Veteran

    Jan 14, 2012
    Great review and also great to see customer service at its best. Enjoy!
  10. Butters78

    Butters78 Vaping Master Verified Member ECF Veteran

    You also got to give props to him for not keeping both ha. Would definitely be a douche move. There are some people like that though.
  11. horton

    horton ECF Guru Verified Member ECF Veteran

    Aug 11, 2010
    Left Side of Florida
    Great post, JesByChance!!!! Your dialog and pics were very interesting to read.
    I'm so happy with mine. I'm a little embarrassed to admit this, but the other night my wife came to bed to find me asleep with my ProVari dangling from my She said she had trouble getting the PV out of my hand I was gripping it so tightly. That's how much I like and use my PV. (I wonder if I vape in my sleep???)
    You will not regret purchasing your PV. I've never experienced such great customer service and ProVape's products are definitely top shelf.
  12. Frick

    Frick Ultra Member ECF Veteran

    Jan 3, 2011
    They likely would have just charged his credit card for it.
  13. st0nedpenguin

    st0nedpenguin Moved On Verified Member ECF Veteran

    Jun 24, 2010
    There was a mix-up on return shipping of my ProVari after a repair + upgrade and ProVape contacted the post office and sorted the whole thing out, AND got them to waive a holding fee until I could get there to pick it up.

    Great customer service for sure.
  14. JesByChance

    JesByChance Senior Member Verified Member ECF Veteran

    Dec 23, 2011
    You're welcome and thanks. The box was small enough and I have one of those "shared" mailboxes that give me a "slot" and it fit along with my other mail, so hopefully it'll be in your mailbox instead of having to go to post office!


    Thank you. Oh yes indeed it was difficult to part with one of them but then again, there is always time to get another and maybe even when the blue LED's come out.

    Yes, it was very good of them to allow it!

    Def. no regrets! LOL...I like the death grip on the Provari in your sleep!! Haha.

    Thank you for all the comments.
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