the website removed my order!!

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green-lantern

Senior Member
ECF Veteran
Feb 15, 2009
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Have you considered modifying the order process to place items on "hold" while the customer continues to shop? I can't see a 10 minute hold hurting anyone or the inventory count. Lots of sites do just that and it seems to be very successful.

I planned to purchase 3 50ml bottles but ended up with only one 30ml bottle because they kept getting yanked by someone else though I placed them in my cart first. Fair or not, it's frustrating no matter how you look at it.

With a product hold system in place you still wouldn't end up with backorders. If a customer didn't check out within 10 minutes of cart activity the product would go back into the stock count.

Just a suggestion to relieve some customer frustration. My point is: give your customers a little time to shop ;) As it is, we'd have to check out after choosing every item to avoid losing an item. We'd be racking up some hefty shipping charges on those individual orders.


This!......
 
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