This is Tom from VapeSourcing, ECF special customer service

[Verashu]

Hi @Verashu , I would like to buy a kit from your website, but when I see how bad vapesourcing is handling the problems they're responsible for, it's unbelievable.

So, I will update everyone on how you will handle my future order from A to Z.

Is this still in stock? Because your website says it's in stock but let's double check it :
vapesourcing_com/vaporesso-revenger-x-kit-220w.html

I want the red color.

Hello, @PraveenVapes , the red vaporesso revenger x is in stock now, you can buy in Vaporesso Revenger X Kit 220W

 

[Verashu]

View attachment 730977 I enter to my profile, but I still can't track my order. How can I see the information that you have?

Best regards. Thanks for the help!

Hello, @Jota , you need to Select carrier "4PX" when write the tracking number.

 

[Verashu]

@Verashu
hello verashu, I have two orders that have arrived in my country but have not left the customs, a colleague of yours told me to wait a couple of days for someone to communicate with me but at the moment it has not been like that, I would like that you will help to see what has happened with my orders, which have been in customs for more than a week.

Hello, @diegoarceo , can you tell me your tracking number?

 

[Dogmom22]

Hello, @Dogmom22 , your order 100080322 has two tracking number, s priv kit is in LN266409309SG, and the golisi charger is in LN266453537SG.

@Verashu
Thank you for the numbers. Have these shipped? I cannot track either of them. Please help.

 

[Verashu]

Hi @Verashu

Could you tell me, tracking No for shipment

Shipment #100051629
Order from 07/03/2018 No #100078454-hongkong

Hello, your order 100078454 tracking number is
3290189755

 

[Verashu]

@Verashu
Thank you for the numbers. Have these shipped? I cannot track either of them. Please help.

Hello,@Dogmom22 , both have been shipped, you can track them in ALL-IN-ONE PACKAGE TRACKING | 17TRACK and Select carrier "4PX"

 

[kamarii.97]

hello there i wana buy this product SMOK TFV12 PRINCE RBA Coil can you make sure u have it on stock and you will send it so we wont have another problem like we had?
pd: i tried buying it and it wont let me use the points i have why is that?

 

[Verashu]

hello there i wana buy this product SMOK TFV12 PRINCE RBA Coil can you make sure u have it on stock and you will send it so we wont have another problem like we had?
pd: i tried buying it and it wont let me use the points i have why is that?

@kamarii.97 ,Hello, the Smok TFV12 PRINCE RBA Coil is in stock now, you can buy it and we will send it to you immediately,
the points you have can't deduct the 10% of the product value. maybe its the reason you can't use.

 

[LoneWolf27659]

Hello everyone,

Recently we noticed that many customers feedback that can not track the order or our customer service email feedback too late, here we are so sorry for bringing you the trouble.

From now on, you can send email to me directly and will reply you within 24 hours.
Tom
marketing01@vapesourcing.com

For order issues, if your order status says "payment accept" that means the order still have not been shipped, you can request refund directly and we will give you 300 points as a compensation.

If your order status says "complete" and tracking in 17track.net says "information received" that means your order have been shipped and waiting for the post office warehouse arrangement, we will push the forwarder and post office to arrange your order asap, also if delay over 3 days, we will give you 300 points as a compensation.

If your order status says “complete” and tracking in 17track.net says "in transit" that means your parcel will be arrived very soon.

For pre-sell products, please kindly noted that the shipping time depends on the manufacturer, we will push them also can give you the refund directly.

Any question, please feel free to let me know.
Thanks and best regards,
Vapesourcing/Tom

Hello everyone,

Recently we noticed that many customers feedback that can not track the order or our customer service email feedback too late, here we are so sorry for bringing you the trouble.

From now on, you can send email to me directly and will reply you within 24 hours.
Tom
marketing01@vapesourcing.com

For order issues, if your order status says "payment accept" that means the order still have not been shipped, you can request refund directly and we will give you 300 points as a compensation.

If your order status says "complete" and tracking in 17track.net says "information received" that means your order have been shipped and waiting for the post office warehouse arrangement, we will push the forwarder and post office to arrange your order asap, also if delay over 3 days, we will give you 300 points as a compensation.

If your order status says “complete” and tracking in 17track.net says "in transit" that means your parcel will be arrived very soon.

For pre-sell products, please kindly noted that the shipping time depends on the manufacturer, we will push them also can give you the refund directly.

Any question, please feel free to let me know.
Thanks and best regards,
Vapesourcing/Tom

I can't see tracking number on the page, order set complete, I'm begging the company for tracking number since one week and no one answer anything, complete ignorance,@Verashu

 

[LoneWolf27659]

I don't know if they are legit or not, just take the money, hardly after 5 days status said shipped,v but no tracking number at all, I can't get answers from any one there,vtll they ignore all emails

 

[LoneWolf27659]

Hello
Anyone alive in this company !?

 

[Verashu]

Hello
Anyone alive in this company !?

@LoneWolf27659 , we are rest yesterday, so we don't reply to you immediately. I have reply to you in your conservation.

 

[LoneWolf27659]

Good I appreciate your reply, actually at least you have the dignity to answer, because as I said your company customers service, marketing, sales and info email are not responding at all, still I'm frustrated from the service, you could have good business if you just at least respect the customers and talk to them even if you have delayed or problems with shipping
I just hope the MOD will arrive one day
But really I will never deal with vapesourcing again

 

[Verashu]

Good I appreciate your reply, actually at least you have the dignity to answer, because as I said your company customers service, marketing, sales and info email are not responding at all, still I'm frustrated from the service, you could have good business if you just at least respect the customers and talk to them even if you have delayed or problems with shipping
I just hope the MOD will arrive one day
But really I will never deal with vapesourcing again

Hello, @LoneWolf27659 , I am sorry our customers service don't reply to you timely, our company will try our best to improve the problem.

 

[Dogmom22]

Hello,@Dogmom22 , both have been shipped, you can track them in ALL-IN-ONE PACKAGE TRACKING | 17TRACK and Select carrier "4PX"

@Verashu

How long does it typically take to reach the United States? Tracking on one has not updated for five days!

 

[Dogmom22]

Hello, @Dogmom22 , Golisi O4 Charger-US in cn sz shipment is out of stock now, it will in stock in 21st, the SMOK S-PRIV Kit 230W-Purple-5M has in stock in Hong Kong warehouse, we will arrange to send the s-priv kit to you first.

Your words @Verashu . You said you would send the S priv kit first. The charger is in the United States, and the kit is still waiting on being dispatched. All on an order I placed on March 12th. I think the S priv mod kit cost should be refunded. This has gone on too long.

 

[shutsu]

Hello, @shutsu , your order purple color stick prince is out of stock now, it will in stock at the end of March.

@Verashu

Hey i did receive mail with tracking number (RT003769296AT) for order #100080170 at 24th march but it still shows me that "This number can't be found at this moment. It's not available in the carrier's system yet. Please check back later." Is it common or something is wrong ?

 

[LoneWolf27659]

@Verashu
Can you also answer my message?
I can't track the shipment by the number you gave, it's not on aramex system

 

[diegoarceo]

Hello, @diegoarceo , can you tell me your tracking number?

yes the first is 204349720019 and the second is 204353940016 pls help me.

 

[diegoarceo]

@Verashu yes the first is 204349720019 and the second is 204353940016 pls help me.