UhOH Missing Pieces :(

[Nuchuga]

Just recieved my Trident rba in the mail and to my dismay, the 3 positive and negative post screws were not there. I checked through all the packaging and boxes to see if i missed something but no luck How should i approach this? what should i expect when im responded too from my ticket (still, no response)?

 

[Laffs]

My personal experience is that they will respond and make it right as soon as they are able. They've grown a lot and it may take a few business days but they WILL respond!

Sorry it came that way, but the company stands behind their sales remarkably well so do not worry.

I am sure a company representative will have more comforting information soon.

 

[Vap1ng Ape]

me too. im in the process of searching on the forum for the right screw when if i find it ill let you know. also might hit homies and a hobby shop

 

[Vap1ng Ape]

i found something that fits. the size is 2.5 x .4

 

[Crowedude654]

Nuchuga,

We are not open on the weekends, so you wouldn't have received a response yet if you submitted your ticket on Sunday. If you don't get a response by the end of today, you can always call and talk to a live person at any time Monday-Friday, 9am to 5pm. I apologize that your Trident was incomplete. The customer service team will most likely offer to send you out a replacement Trident. If you'd like to call, our number at the warehouse is 704-624-8551.