Unsuccessful Delivery in EE566659389CN

[iliteo]

In my last order the tracking of package with EE566659389CN says this:

Your item was received by sorting center(UNITED STATES OF AMERICA USJFKA) at 2011-11-18 07:55:00

I am in Greece..!!!
Today we have 23/11
What happens??

Thank you Amy.

 

[newsunshine]

Thank you for your post here.
i am very sorry for the problem.
i will look into it and reply to you asap.

 

[newsunshine]

i am very sorry that our post office sent your order to wrong country by mistake. we have asked them to fix it asap.
i did send you an detailed reply by email. please you do not get it, please feel free to let me know here.

 

[iliteo]

Its OK Amy.. Today morning i found the sticker of EMS out of my door.
sorry for inconvenience.
Resolved.

 

[iliteo]

Well, When i open the little packet it was a shock.
in Order #58213 i pay $162.98 for 24 pcs of goods!
Instead of this you send me 2 bottles of Dekang PG who not mine:
1 x 30ml RY4 18mg and
1 x 30ml 3&5 18mg and lot of packeting foam.
That's it..
Completely wrong
Ι hate Dekang and PG..!!
and my supplies finished soon.

 

[newsunshine]

Well, When i open the little packet it was a shock.
in Order #58213 i pay $162.98 for 24 pcs of goods!
Instead of this you send me 2 bottles of Dekang PG who not mine:
1 x 30ml RY4 18mg and
1 x 30ml 3&5 18mg and lot of packeting foam.
That's it..
Completely wrong
Ι hate Dekang and PG..!!
and my supplies finished soon.

i am very sorry for the problem. it seems that our post office might send you other's order.
normally there is a sticker saying tracking number on the box, which should be the same as the tracking number on EMS label. if they are not same, could you take a picture of 2 different tracking numbers together.

so we can find out who got your order and report it to our post office?

please send the picture to support@healthcabin.net.

we will resend your order via EMS tomorrow.

We are very sorry again.
thanks a lot.

 

[iliteo]

Yes, you have right.!
The EMS sticker in the parcel have the tracking number: EE566642128CN
the invoice have the correct EE566659389CN
My mobile tel. is too old to take pictures.. lol, maybe tomorrow i shot one from another tel., if you need it yet.
Thank you Amy.

 

[iliteo]

I don't know why until now i haven't the new parcel in my hands.
do you know whats going wrong Amy?

And one off topic:
the "NEED HELP" logo up-right is too big and in foreground, this way it limits the visibility of the site.

 

[newsunshine]

I don't know why until now i haven't the new parcel in my hands.
do you know whats going wrong Amy?

And one off topic:
the "NEED HELP" logo up-right is too big and in foreground, this way it limits the visibility of the site.

Thank you for your asking.
we have resent your order on Nov 25 via EMS.
Here goes its update online today.
Timing Site Status
　 2011-11-25 16:13:00 XIAMEN Posting
　 19:09:24 XIAMEN Arrival at Sorting Center
　 20:33:07 XIAMEN Despatch from Sorting Center
　 2011-11-26 10:36:51 BEIJING Arrival at Sorting Center
　 2011-11-26 14:56:50 BEIJING Despatch from Sorting Center

it has left china on Nov 26 and is on the way to you.

could you check it on your local site and see whether it is there?

i am very sorry again for the mistake. hopefully you will get the order soon.

Thank you for your suggestion about "help desk" logo. we will make it smaller asap.

 

[xerohun]

And one off topic:
the "NEED HELP" logo up-right is too big and in foreground, this way it limits the visibility of the site.

That's true!
I've made a transparent .png, maybe you should use it. And I suggest some downsizing too.
http://img35.imageshack.us/img35/932/needhelp.png