I just got my evic today and I was getting an error too. Are you sure you are using the 1.2 MVR software? I downloaded the 1.0 software on accident and when I uninstalled 1.0 and installed the 1.2 software everything worked fine. Download it from here My Vapor Record V1.2 Beta for Win
Along with trying the Run As Administrator, try powering off the device and then plug it in via usb. Seems as though the software is a bit wonky and when you plug the device back into the pc the software does not always see the device when it is powered on. With it in its off position using the Run As Administrator will reset the software to ask you whether you would like to Charge Only or Connect to Device. This worked for me with two separate devices. Then you can update it. This also worked for me when getting the Hardware Device Not Found error on the pc. Just something that worked for me.
if you can find the "Run as Administrator" option in the shotcut properties page you will have zero issues. I never had the issue since day one. works every time.
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