Having a terrible vapemail week thanks to usps. Ordered a lavatube 2.0 from volcano after waiting for the gun metal to become available. Got my tracking was expecting many things this past Monday lavatube being the thing I was most excited for. Opened the mailbox to see a ripped flat envelope in a "Sorry we damaged your stuff WE CARE" plastic bag. Knew as soon as I saw the flat envelope nothing was in it(other than the packing slip). Went immediately to the post office where I was completely shut down by the lady working the counter. Sorry it wasn't insured she says. Called usps and they said the same thing but that I could file a claim so I did. Called volcano even though I do not hold them liable at all for the mess. They were super cool about it and made a call to usps to hopefully get something done which I'm crossing my fingers on. Being completely frustrated and thrown off by the situation I started to think hey where is my juice from bomb vapor? Tracked it. Delivered Monday? Um no it most certainly was not! Immediately filled another complaint. I emailed jake at bomb to see what he had to say. And once again not holding him liable he said sorry it wasn't insured. I am very displeased with usps. I feel that this is completely unacceptable. I have gotten vapemail every week for god knows how long and have never had any issues. And hate the fact that you have to buy insurance to make sure your covered. And I can't believe that I can't even get a"we will look into it" which makes me feel like they don't care! Rant over please feel free to chime in if anyone has had similar experiences.