V100649334 order delivered to wrong place

[SgtBobert]

Hey if someone can help. Been trying to contact some on at VAPE.COM. I have emailed for costumer support and only get automated response. My order was not delivered to my address, but to somewhere 20 miles away according to the map provided by X Shipping. Please help.

 

[low_tar_neil]

Hey if someone can help. Been trying to contact some on at VAPE.COM. I have emailed for costumer support and only get automated response. My order was not delivered to my address, but to somewhere 20 miles away according to the map provided by X Shipping. Please help.

Hi there, I’m very sorry to hear that, how annoying. I’ve asked one of the customer service team to locate your ticket and reach out ASAP. Please keep an eye on your inbox, and check spam folder if it doesn’t turn up. We will get this resolved for you!

 

[SgtBobert]

Thank you for your help. Bee trying to resolve this issue for two days now. Still have not been contacted. Even emailed my phone number to customer service. So, how long do I need to wait?

 

[low_tar_neil]

Thank you for your help. Bee trying to resolve this issue for two days now. Still have not been contacted. Even emailed my phone number to customer service. So, how long do I need to wait?

That’s weird, they are normally very quick, I have personally spoken to one of them who will be reaching out soon. Do check your spam folder, they sometimes end up in there.

 

[SgtBobert]

Ok. I have emailed VAPE.COM, like 5 times with all the information I dug up on non delivery, and put in request at xdelivery.com. have had only one response from a Tylor at customer support. Still no real reply.

 

[low_tar_neil]

Ok. I have emailed VAPE.COM, like 5 times with all the information I dug up on non delivery, and put in request at xdelivery.com. have had only one response from a Tylor at customer support. Still no real reply.

What did Taylor say? She won't leave you hanging especially because I told her to take care of this, if she is not able to find out what happened, we will refund the full amount asap.

 

[SgtBobert]

Taylor said maybe it was delivered to a neighbor, or mail box? Also to contact USPS about tracking. If a neighbor had received package they would have brought it to me, I asked. Shipping company is xshipping.com they are not responding to requests via email. Their gps tag on package is 30 miles from me.

 

[SgtBobert]

Tracking in not USPS tracking number.

 

[SgtBobert]

So, it's been 7 days with no real response. Please respond what to do next, other then a dispute thru my bank? Looking forward to maybe talking to a real person???