Hello all. My name is Chad. I am the new head of customer service at V4l. I want you all to know that the entire V4l staff is working very hard to provide you with the best products and customer service. If you EVER have an issue please do not hesitate to contact me. I am not on the forums very much so it is best to email or call 
chad@vapor4life.com
224-723-5340 (9-5:30 CST)
chad@vapor4life.com
224-723-5340 (9-5:30 CST)