I've only ordered from this vendor a couple of times, but have gotten good products at good prices so I'll keep coming back
On to why I'm posting:
I received my latest order today. It was for 3 3ohm atomizers and two of the 3-hole dripping attys. The three attys that were supposed to be 3 ohm were all clearly stamped "LR", so I opened them up to meter them right away and sure enough the designation on them wasn't misprinted (one of them actually metered higher, but the other two were sub-2ohm). I use attys in multiple resistances anyway and was only ordering spares, so wasn't too concerned, but I shot them an email just to let them know even told them I didn't need an exchange. I figured at the least it would alert them to possible QC issues or make them more attentive in their order packing
An hour or so later I get an email apologizing for the mixup and giving me a tracking number for the correct items, even specifying that I don't need to send the others back
Fast, pleasant and personable customer service, going above and beyond to satisfy their customer
As a side note, check out those 3-hole attys if you haven't already ;-) I've been liking them and they've been lasting me a long time, not to mention the price is very nice
On to why I'm posting:
I received my latest order today. It was for 3 3ohm atomizers and two of the 3-hole dripping attys. The three attys that were supposed to be 3 ohm were all clearly stamped "LR", so I opened them up to meter them right away and sure enough the designation on them wasn't misprinted (one of them actually metered higher, but the other two were sub-2ohm). I use attys in multiple resistances anyway and was only ordering spares, so wasn't too concerned, but I shot them an email just to let them know even told them I didn't need an exchange. I figured at the least it would alert them to possible QC issues or make them more attentive in their order packing
An hour or so later I get an email apologizing for the mixup and giving me a tracking number for the correct items, even specifying that I don't need to send the others back
Fast, pleasant and personable customer service, going above and beyond to satisfy their customer
As a side note, check out those 3-hole attys if you haven't already ;-) I've been liking them and they've been lasting me a long time, not to mention the price is very nice
