Well this is a positive that started as a negative. I order a pair of the Vapage Hybrid BF attys on the suggestion of a fellow ecf'er to use on my new VV Boggers Box that is being made. I got my order in 2 days, very nice, but they were the old 4-5 coils style not the new 12 coil version which was advertised on the site. No biggie, every one makes mistakes and this was understandable as long as they make it right. I emailed them requesting a solution and got a reply the next day saying I could mail them backt to them for an exchange.
I thought about it and didn't like the idea of having to pay shipping for their mistake as well as insurance on a $17 order. If it had gotten lost I would of been out the purchase and shipping both ways.
I emailed back explaining my viewpoint and suggesting clarification to make sure that is the way they wanted to handle it as I had read a post on here where Brian from Vapage basically said they aren't doing business like that anymore.
I got a phone call about an hour later from Kathy, I think it was at Vapage. She said there had been a mixup in the old and new inventory and that they had sent me the wrong items and that they were sending out the correct item and to just keep the incorrect items for my trouble. I expressed my appreciation and offered to return the attys once I had gotten the new ones as I was not looking for freebies, just wanted what I ordered for the price I had ordered it at. She said that would not be necessary and wished me a good day.
It sounds like this kind of great 'stand up and take accountability for your mistakes and make it right' kind of service might be a bit new to Vapage but I believe it will pay off for them in the long run. Kudos to them for adopting this type of customer service policy. That is how it is supposed to be done and I will not hesitate to order from them again.
Rob
I thought about it and didn't like the idea of having to pay shipping for their mistake as well as insurance on a $17 order. If it had gotten lost I would of been out the purchase and shipping both ways.
I emailed back explaining my viewpoint and suggesting clarification to make sure that is the way they wanted to handle it as I had read a post on here where Brian from Vapage basically said they aren't doing business like that anymore.
I got a phone call about an hour later from Kathy, I think it was at Vapage. She said there had been a mixup in the old and new inventory and that they had sent me the wrong items and that they were sending out the correct item and to just keep the incorrect items for my trouble. I expressed my appreciation and offered to return the attys once I had gotten the new ones as I was not looking for freebies, just wanted what I ordered for the price I had ordered it at. She said that would not be necessary and wished me a good day.
It sounds like this kind of great 'stand up and take accountability for your mistakes and make it right' kind of service might be a bit new to Vapage but I believe it will pay off for them in the long run. Kudos to them for adopting this type of customer service policy. That is how it is supposed to be done and I will not hesitate to order from them again.
Rob
