Supplier Negative Review
Name of retailer:
Vapor 4 Life
Date of your initial complaint to the supplier
Dec 3, 2015
Method used when initiating complaint with retailer
Website ticket system
Ticket number (if you were issued one)
General nature of complaint
Shipping
Briefly describe your problem or issue
Placed order 11/25. Has been sitting at Chicago USPS (initial posting place) for past 7 days without any further movement. Initiated ticket - told I had to file claim with USPS. Tried to file claim but needed info such as sender's address, size/type of package sent, priority 1, 2 or 3 day, etc. Called CS for this info and was told by CS rep "Paul" that this is MY problem and they are not responsible for anything the USPS does or doesn't do. Also refused to re-send order until package is missing "for a while". I have been a customer for over 5 years and spend thousands of dollars a year with this company. This order was for $286.xx. I could have overlooked all this if not for the sarcastic, non-helpful CS rep.