Vaporalley.com

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hankthetank

Full Member
Jun 11, 2011
17
6
in a house
I'm new to the Forum. As matter of fact this is my first posting. I just wanted to let everyone know that I just had a great experience with Rick Mulder at Vaporalley.com and I have to say that he has unexpected customer service. I couldn't get an order to place on his site, and he personally (late on a Sunday evening), tried to guide me through the process with several personal emails. Although the issue wasn't what we thought it might be,(it was just a glitch in the system) I thought it great that someone would take personal time out to give that 'personal' touch for a first time customer. I am in hopes that I am just as happy with my order! I believe that there will be no issues, as Rick has already proven that he cares about his customer!

Shawn.
 

TraceyS

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Oct 17, 2012
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Blacksburg, Virginia
He is a great guy with exceptional customer service. I have experienced the same things with him....if I am at my computer and place an order and put comments in the order, he emails me right away making sure of what I want if he has a question. He took the time to call me and go over some things with me. Heck I felt like I was his personal email buddy with his quick replies! :) They are my go to for hardware :)

Tracey
 
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