Vaporescence: Negative Review

[mjhasbach]

Due to a rule reminder and the removal of my last review, I will be unable to reveal the exact messages that Vaporescence sent; sorry guys. Instead, I will summarize their emails and post mine in full. This was ok'ed by Sarge in the ECF IRC.

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I'm not denying that I am partially to blame for the negative correspondance between Vaporescence and I. I'll let you guys review the information yourself and see if Vaporescence is an entity that you want to do business with. My email correspondence is unedited with the exception of omitting my first/last name, address, and order number.

Hello,

Warning: very disgruntled customer. Before making my purchase of the Vape-O-Matic Liquinator, extra cartos, and other related accessories, I tried my best to make sure that the Liquinator was compatible with my Reo Grand (my only working 510 device). I was concerned that the battery threading on the Liquinator may not be able to reach the battery connector on the Reo Grand, due to the connector being located inside a recessed (fluid-catching) hole. A Google search did not reveal any information on this, as I assume the Liquinator is a fairly new product.

So, I called the Vaporescence location in Denton and asked a male employee if the two were compatible without the use of a 510 Battery Extension. I also asked if you guys had any 510 Battery Extensions in stock. The employee advised me that the store was busy, and that he would have to call me back. After several hours, he returned my call and informed me that Vaporescence did in fact carry 510 Battery Extensions, but that he spoke to his manager, who informed him that a 510 Battery Extension WAS NOT needed to use the Liquinator with a Reo Grand.

As you may have guessed already, I received my package today in the mail, and the threading on the Liquinator IS NOT long enough to reach the battery connection on the Reo Grand. So now (partially my fault, I'll admit) I am without any vaping supplies, and will likely be smoking for the next several days. Another option I'm considering is sealing off the holes on a few of the dual coil cartos that I ordered with tape so that they are usable for the time being.

So, there's a couple of ways to resolve this. The first and most convenient for me would be for you to send out a 510 Battery Extension in the mail via light-speed shipping. The second would be for me to buy one from Madvapes for $2.99 and it will be on my doorstep in two days. If the latter ends up being the case, I will probably share my negative experience on sites like ECF (and not feel too bad about it, either). Either way, please let me know which option you decide ASAP so that I can have Madvapes ship a 510 Battery Extension out tomorrow if required.

Here is the link to my Reo Grand, so that you can see what I'm talking about: reosmods.com

Also, my "CONFIRM Number" is XXXXXX. Shipping/billing address: XXXXXX.


Salutations,

XXXXXX XXXXXX

Vaporescence ~J~:

In summary, "J" claimed that usually they usually take care of their customers, but that they do not cater to my kind. He was upset about the fact that I presented an ultimatum. "J" advised that I should no longer do business with Vaporescence, and to order my supplies elsewhere. He used foul language that is being caught by the ECF language filter; I will try my best to explain these words within the ECF rule boundaries. "J" called me an ... and a (donkey-hole). He also used the s-word (as in poo). "J" noted that I have a lack of discipine and self-control. He antagonistically encouraged me to post my negative feedback on ECF.

"J",

First and foremost, I would like to make you aware that I have ordered my 510 Battery Extension from Madvapes, and therefore do not have any consumer interest in writing this email. In the interest of professionalism, I would like to concede the following points:

1. Yes, I was being an "...."

2. I did offer an ultimatim that would affect the bottom-line of Vaporescence without giving you guys the ability to make a proper rebuttal first. That was unfair.


Allow me to do my best to explain why I was so frustrated when writing my last email:

1. Firstly, I frown upon myself daily for making the decision to pick up a cigarette. Science has confirmed that nicotine is either nearly as addictive as ......, or as addictive as ....... Nicotine and herion are the two most addictive substances in the world. I only wish that I had more common sense when I was a teenager.

2. I am a broke college student, so everything that I purchase is a significant investment to me. I am currently between jobs, working as an independent contractor who renovates filthy, low-rent apartments. This job is exhausting, and I spent a full day doing that before I came home and realized that my purchase from Vaporescence was mostly incompatible with my Reo Grand. My current work situation explains why I had a low stock of e-cig materials, and why I was counting on Vaporescence to deliver.

3. I purchased a Reo Grand with the intention that the ~$150 investment would be worthwhile. However, this product is best used with atomizers (in my opinion). I have tried a variety of atomizers (including the widely proclaimed Cisco 510 atomizers), and it has been my experience that the lifespan of atomizers is comparable with most cartomizers, which are advertized as being disposable. Sadly, this lead to the conclusion that a cartomizer is my only option for the time being. Don't get me wrong, I think that the Reo Grand is superb. Due to the fact that it is made out of "aircraft-grade aluminium," it feels as if you are holding a fine automobile in your hands.

4. This point is rather obvious, but misinformation was provided to me over the telephone. This misinformation lead to the purchasing of supplies that did not work for me.


As a former small business owner, college business major, and person who has worked in customer relations, please allow me to make the following points:

1. Under no circumstance is it acceptable to call a customer an "..." or "........" Is is equally not acceptable to inform a customer of his/her "lack of self control/discipine" (discipline is misspelled), when you know nearly nothing about him/her. Use of words such as "...." is also unprofessional. Did you notice how my original email did not contain any foul language and was well written?

2. You completely failed to address the problem, which is (allow me to reiterate) that I was provided misinformation by an employee and/or the manager of the Denton branch. You instead utilized the age-old business tactics of blame and diversion in an attempt to make me feel responsible for the outcome of my purchase.

3. The author of the previous email is known as "J." Why not make your full first and last name known? I sincerely hope "J" is an abbrebiation for James, the name listed on the Vaporescence website as the contact (manger, I assume) for the Richardson branch. If you are merely an employee, you have no right to represent your employer in such an unprofessional manner (unless if you were given permission, of course).


After another long day of work and writing this verbose email, I am once again thoroughly exhausted. All email correspondence between Vaporescence and I will be made public knowledge on the internet. If you object to this, I encourage that you contact the applicable representatives of the website(s) in question.


Sincerely,

XXXXXX XXXXXX

Vaporescence ~J~:

He bid me a good day.